A Comprehensive Review of Zoho Bookings: Is It the Best for Your Business?

By Jared Levenson - Reviewed on October 11, 2023
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Effective, Affordable Booking System for Teams
Zoho Bookings - Most Affordable Online Booking Appointment System for Teams Zoho Bookings - Most Affordable Online Booking Appointment System for Teams
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Zoho Bookings is an enterprise-grade appointment scheduling software that provides businesses with a comprehensive suite of features to manage appointments and employees. It offers calendar synchronization, team schedule management, personalized appointment reminders, custom booking pages, and insights through reports. With integrations to Zoho CRM, Zoho Meeting, and other third-party apps, Zoho Bookings suits businesses of all sizes and industries. While Zoho Bookings has many benefits, some concerns exist around privacy and the possibility of finding better alternative scheduling apps. Overall, Zoho Bookings is a reliable and efficient appointment scheduling tool that can streamline your business operations.

  • Free plan available
  • 15-day free trial available
  • Affordable paid plans
  • Resource management included
  • Inexpensive to add team members
  • Customizable booking page
  • Great refund policy
  • Not as intuitive interface
  • Fixed appointment length
  • Many similar apps

Have you ever heard of Zoho Bookings?

It’s an online scheduling app that is part of the larger Zoho ecosystem. Geared for teams and businesses, it’s a simple yet powerful tool for setting client appointments. 

While not as popular as Acuity Scheduling, Zoho Booking offers a more affordable price and a free version.

This comprehensive review will explore its features, pricing, ease of use, and more. If you’re looking for affordable scheduling options with various integrations, consider Zoho Bookings. 

Let’s explore why it might be the best choice for your business.

Zoho Bookings Third-Party Reviews

  • 3.7/5 With 17 Reviews From > G2
  • 4.5/5 With 22 Reviews From > Get App
  • 4.5/5 With 42 Reviews From > Gartner
  • 4.4/5 With 36 Reviews From > Apple
  • 4.0/5 With 11 Reviews From > Source Forge

Overall, we give Zoho Bookings a Third-Party Review Score of (4.4/5)

About Zoho Bookings

Have you ever heard of Zoho Corp? It’s a game-changer in the tech world from India. Established in 1996 by Sridhar Vembu, Tony Thomas, and Sreenivas Kanumuru, it’s now a global powerhouse with over 12,000 employees.

One of their innovative solutions is Zoho Bookings. This online scheduling app is part of the larger Zoho ecosystem, geared towards solo entrepreneurs and small businesses. Its mission? To make setting appointments with clients simple and efficient.

Zoho has genius tools that can help your business grow. Zoho has over 50 products that can help you with your sales and marketing, support and collaboration, finances, and hiring.

With over 70 million people worldwide, Zoho helps you focus on your business. Zoho cares about its users’ privacy and doesn’t use ads to profit from any part of its business, not even its free goods.

What Makes Zoho Bookings Unique and Different 

  • Part of the Zoho ecosystem: It can integrate seamlessly with other Zoho and third-party apps.
  • Affordable plans: It offers a free program, plus Basic and Premium plans starting at $6 per user/month, making it accessible for businesses of all sizes.
  • Customizable booking pages: You can tailor your booking page to fit your brand’s look and feel.
  • Two-way calendar sync: This feature ensures you never miss an appointment by syncing with Google Calendar, Outlook, and other calendars.
  • High-security features include encryption and HIPAA compliance, ensuring your data is safe and secure.
  • Accessible customer support: Available through live chat, phone, and email, so help is always just a click or call away.
  • Resource management: This feature allows you to keep track of your resources effortlessly.
  • User-friendly interface: Despite being slightly disorganized, the software is still easy to use.
  • Mobile applications: These are available on iOS and Android devices, allowing you to manage your appointments on the go.
  • Comprehensive reporting: Provides reports and analytics to help you track appointments, services, and revenue.

Zoho Bookings offers a wide range of unique features that can be instrumental in streamlining your scheduling process. It’s worth considering if you’re looking for an affordable, user-friendly, and feature-rich online scheduling solution.

List of Zoho Bookings Features and Benefits


  1. Calendar Synchronization: Zoho Bookings syncs with your calendars to avoid double-booking.
  2. Team Schedule Management: Managers can view and manage team schedules easily.
  3. Custom Booking Page: Create a booking page that matches your brand.
  4. Appointment Reminders: Automated reminders for bookings, changes, and cancellations.
  5. Reports: Generate reports on appointments, services, and revenue.
  6. Integration: Works well with Zoho CRM, Microsoft Teams, and more apps.
  7. VIP Customer Portal: A unique portal for your VIP customers.
  8. Group Appointments: Ideal for businesses that offer group services.
  9. Mobile Applications: Available on both iOS and Android.
  10. Automated Scheduling: Make scheduling simple and automatic.


  1. Avoid Overbooking: The calendar synchronization feature ensures you don’t get overbooked.
  2. Better Team Management: Helps managers keep track of their team’s schedules.
  3. Brand Consistency: Your booking page can match your brand’s look and feel.
  4. Stay Organized: With automated reminders, you won’t miss any appointments.
  5. Business Insights: Reports help you understand your business better.
  6. Smooth Integration: Integrates with other apps you use for your business.
  7. VIP Treatment: Give your best customers a superior experience.
  8. Group Services: Great for companies that offer group services like fitness studios.
  9. On The Go: Manage your appointments even when you’re out and about.
  10. Ease of Use: The automated scheduling feature makes life easier for you and your clients.

Who is Zoho Bookings Best For (And Not For)

If your business revolves around appointment-based services, consider Zoho Bookings. It’s designed to manage employee schedules and provide a convenient booking experience for your customers.

But you know what? There might be better fits for some. If your business doesn’t rely heavily on appointments or doesn’t require online scheduling capabilities, then Zoho Bookings might not be for you.

Zoho Bookings is best for:

  • Businesses with appointment-based services.
  • Enterprises are looking to streamline their scheduling process.
  • Teams need to manage employee schedules efficiently.

Zoho Bookings might not be the best for:

  • Businesses that rely on something other than appointments.
  • Companies that do not require online scheduling capabilities.

Overall, we give Zoho Bookings a Quality Score of (3.9/5)

Zoho Bookings Alternatives

Here are some alternatives to Zoho Bookings that you might want to consider:

  • Square Appointments
  • Appointy
  • SimplyBook.me
  • Acuity Scheduling
  • Doodle
  • Setmore
  • Appoint.ly

Each of these tools has its unique features and benefits. So, it’s always a good idea to check them out and see which best fits your business needs. After all, the right tool can make a difference in managing your appointments and improving your mental health.

Overall, we give Zoho Bookings a Design Score of (4.1/5)

How Much Does Zoho Bookings Cost, How to Sign-up, and Customer Support 

But how much does it cost, and how do you sign up? Let’s break it down.


Zoho Bookings offers three subscription plans:

  • Free Plan: Basic features like online appointments, two-way calendar sync, and email notifications. Yes, that’s right. It’s free!
  • Basic Plan: For $6 per user per month (billed annually), you get additional features like one-on-one service booking, customizable emails, reports, and Zapier integration.
  • Premium Plan: For $9 per user per month (billed annually), you get advanced features like online payments, Zoho CRM sync, customer portal sign-up, recurring group events, and resource booking.

Sign-up: Signing up for Zoho Bookings is as easy as pie. Just visit the Zoho website and create an account. Voila! You’re good to go.

Customer Support: Need help? Zoho Bookings has got you covered. You can contact them through live chat, email, phone, or even browse their self-serve knowledge base.

Overall, we give Zoho Bookings a Cost Review Score of (4/5)

Zoho Bookings FAQS

  • Free Trial: Good news! Zoho Bookings offers a 15-day free trial for up to 3 team members.
  • How To Cancel: Sign in to your Zoho Books account. Select Subscriptions from the menu. Press “Change Plan.” Click on To stop your subscription, click here.
  • Refund Policy: Zoho has a 100% refund if requested within the first 30 days of using their service.
  • Phone Number: +1 877 834 4428, +1 844 584 2497, (email sales@zohocorp.com)
  • Privacy Policy: Zoho features one of the best privacy policies our team has reviewed. See Zoho’s privacy policy here: https://www.zoho.com/en-us/ca/privacy.html

Is Zoho Bookings Legit? Conclusion

Zoho Bookings is a legitimate and reliable appointment scheduling software that seamlessly helps businesses manage their schedules. 

Its comprehensive features, data synchronization, and workflow automation make it an efficient solution for streamlining appointment scheduling processes.

Consider Zoho Bookings with confidence and ease for optimal management of your business appointments.

Zoho Bookings Review
  • Third Party
  • Cost
  • Quality
  • Design

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