Acuity Scheduling Review – Best Booking Appointment System for Professionals

By Jared Levenson - Reviewed on September 27, 2023
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Acuity Scheduling - Best Booking Appointment System Acuity Scheduling - Best Booking Appointment System
Free to $49 / month

Rated #1 across multiple review platforms, Acuity Scheduling has a platform that is easy to use and works well with different calendars. This helps you keep track of your meetings and stay organized. It has features that allow you to change it to fit your needs. This improves the experience for your clients and gives them a professional image.

  • Acuity Scheduling works with Google Calendar to track appointments and reduce no-shows.
  • The user-friendly interface lets customers modify their scheduling systems for a professional look.
  • Free version is robust, but Squarespace users like integration.
  • Stripe and PayPal are allowed, and the UI is elegant and mobile-friendly.
  • Multiple time zones and self-booking are supported.
  • Individual sessions and sales professionals benefit from its calendar and online meeting integration.
  • Automated warnings prevent missed appointments and simplify group management.
  • Acuity Scheduling has very limited customization for texts
  • Cancelled appointment alerts may be insufficient.
  • Complex backend interface can be difficult to navigate.
  • May violate GDPR due to Mailchimp integration.
  • Possible booking errors that could frustrate users.
  • Not good for fast-paced customer service.
  • Inconsistent daily calendar alignment.

Do you need help keeping track of your appointments, or wish you had a more efficient system? Look no further! The answer to your scheduling woes might be Acuity Scheduling.

This booking appointment system has been praised for its simplicity, reliability, and convenience.

This review will explore why Acuity Scheduling has become a favorite among professionals of all types.

Acuity Scheduling offers a user-friendly platform that integrates seamlessly with various calendars, helping you stay organized and on top of your appointments. Its customizable features allow you to tailor the software to suit your needs, enhancing your clients’ experience and leaving a professional impression.

We’ll also address users’ concerns, such as their clunky text reminders and occasional issues with appointments disappearing from the calendar. We understand that these issues could disrupt the smooth running of your practice, and you must be aware of them.

Join us as we explore Acuity Scheduling, a tool designed to revolutionize your booking process, and find out how it can help you enhance your services, improve your client experience, and, ultimately, transform your practice.

Acuity Scheduling Third-Party Reviews

  • 4.8/5 from a rating of 5,507 > GetApp
  • 4.8/5 from a rating of 5,508 > Software Advice
  • 4.7/5 from a rating of 395 > G2
  • 4.4/5 from a rating of 120 > Trust Radius

Overall, we give Acuity Scheduling a Third-Party Review Score of (4.8/5)

About Acuity Scheduling – Mission, Company Background

Best Booking Appointment System for Solo Professionals in Private Practice

Acuity Scheduling ( is more than just a software company; it’s a mission-driven organization dedicated to simplifying the lives of solo professionals in private practice.

Born out of a desire to streamline the appointment scheduling process, Acuity Scheduling has become an indispensable tool for businesses across various industries.

Company Background

The company began with a vision to create a solution that would address the challenges associated with manual scheduling processes. The result was a robust, user-friendly platform that revolutionized appointment management.

From sales representatives to photographers to mental health professionals, Acuity Scheduling has found its place in the toolkits of many solo practitioners.

Mission: Making Scheduling Simple

Acuity Scheduling’s mission is to make scheduling appointments as simple and efficient as possible. The software is designed to be easy to use, with a minimalistic design that masks many features. Whether you’re looking to integrate with Google Calendar, customize your branding, or embed forms for online meetings, Acuity Scheduling has got you covered.

What Makes Acuity Scheduling Unique 

• Acuity Scheduling stands out with its user-friendly interface, offering a minimalistic design and a smooth and intuitive user experience.

• Customization options allow users to tailor the look and feel of the platform to align with their brand aesthetic.

• The platform’s reminder system integrates seamlessly with Google Calendar.

• Features such as class registration, package and discounts management, appointment add-ons, and more fulfill diverse needs.

• Acuity Scheduling offers integrations with platforms like Stripe, Zoom, Zapier, and Squarespace and provides robust security for HIPAA compliance.

• Areas of improvement include the lack of text reminders, complicated backend interface, and GDPR compliance for Mailchimp integration.

List of Unique Acuity Scheduling Features and Benefits

• Acuity Scheduling is a comprehensive solution streamlining appointment management for businesses and solo professionals in mental health, telehealth, and online therapy.

• It is user-friendly and intuitive, with a minimalistic design offering various features.

• Seamless Google Calendar integration and efficient reminder system help reduce no-shows.

• Customizable and integrative, allowing for branding elements, embedding forms on websites/landing pages, etc.

• Robust security measures protect client information, and unique URLs are used for easy sharing/booking.

• Resource assignment and availability settings allow practitioners to maximize their client load.

Who is Acuity Scheduling Best For (And Not For)

Best Practice Management Software of 2023:

Acuity Scheduling is a versatile and user-friendly tool, but some may be better suited. Let’s dive into who can benefit from this service and who might want to explore other options.

Acuity Scheduling is best for:

  1. Self-Employed Individuals & Various Businesses: Whether you’re a solo entrepreneur or run a more significant business, Acuity Scheduling can streamline your appointment process.
  2. Industries in Management Consulting, Marketing, Advertising, Construction, and Healthcare: These sectors often juggle multiple appointments and clients. Acuity’s simplicity and functionality can be a significant asset.
  3. Google Calendar Users: If you’re already using Google Calendar, you’ll appreciate how smoothly Acuity integrates with it.
  4. Businesses Looking to Reduce No-Shows: Missed appointments can lead to lost revenue. Acuity’s automated reminders can help ensure that clients remember their positions.
  5. Users Valuing Ease of Use and Value for Money: Acuity’s minimal design and easy navigation have been praised by users for being cost-effective and straightforward to use

Acuity Scheduling might not be ideal for:

  1. Fast-Paced, Customer-Facing Environments: Acuity may not be the best choice in industries where speed and certainty are paramount.
  2. Users Needing Extensive Customization: If branding is essential for your business, Acuity may not offer extensive customization options.
  3. Users Experiencing Technical Difficulties: Some users have reported issues with the interface, calendar views, and integration with other programs.

Overall, we give Acuity Scheduling a Quality Score of (4.8/5)

Acuity Scheduling Pros, Advantages, and Strengths

  1. Efficient Reminder System: Acuity Scheduling integrates seamlessly with Google Calendar, helping you keep track of your appointments and reducing no-shows with automated reminders.
  2. User-Friendly Interface: Whether you’re a user or a client, the platform is easy to navigate, making scheduling effortless.
  3. Customizable and Professional: Acuity Scheduling allows you to customize your scheduling system to align with your brand, creating a professional impression.
  4. Versatile Free Version: For simple, single-appointment scheduling needs, the accessible version of Acuity Scheduling offers a robust solution.
  5. Integration with Squarespace: If you’re using a Squarespace website, you’ll appreciate how well Acuity Scheduling integrates.
  6. Payment Acceptance Feature: Acuity Scheduling supports payment acceptance from popular platforms like Stripe and PayPal, making transactions seamless.
  7. Mobile-Friendly: The platform allows you to schedule appointments from anywhere, even on your phone, offering flexibility and convenience.
  8. Robust Dashboard: Acuity Scheduling features a clean, entire dashboard that helps keep your appointments organized.
  9. Self-Service Booking: Clients can book their appointments, saving you time and improving customer experience.
  10. Feature-Rich: From package and discount management to support for multiple time zones, Acuity Scheduling offers a wealth of features that cater to various business needs.
  11. Online Meeting Integration: Acuity Scheduling integrates well with calendars and online meetings, making virtual appointments a breeze.
  12. Effective for Individual Sessions: The platform shines when scheduling individual sessions, making it ideal for coaches, consultants, and therapists.
  13. Automated Alerts: Stay on your schedule with automatic alerts, ensuring you never miss an appointment.
  14. Excellent for Sales: Acuity Scheduling is a game-changer for sales professionals who set their work, making organization and time management more efficient.
  15. Group Activities Reservations: Ideal for accepting reservations for group activities like classes and services, Acuity Scheduling can help manage complex schedules.

Acuity Scheduling Cons, Disadvantages, and Weaknesses

  1. Poor Text Reminder Option: Acuity Scheduling mainly offers email reminders, which work well. Unfortunately, their text reminders are duplicates of the email reminders, so they often appear way too long.
  2. Cancellation Alert Issues: When a client cancels an appointment, the system sends just one alert and removes the work from the calendar without further notice.
  3. Complicated Backend Interface: The backend of Acuity Scheduling can be complex and challenging to navigate, especially for new users.
  4. GDPR Compliance Issues: The integration with Mailchimp may not be GDPR compliant, which could concern businesses operating in the European Union.
  5. Poorly Formatted Calendar Views: The views could be more consistent across platforms, making navigating difficult.
  6. Not Ideal for Fast-Paced Environments: The interface might need to be fixed in customer-facing environments where speed and certainty are required.
  7. Inconsistent Calendar Alignment: In the daily view, columns need to align, which can confuse when determining availability consistently.
  8. Buggy Apps: The apps have been reported to have bugs and poorly designed views.
  9. Limited Customization: Forms are not editable to fit the brand’s look and feel.
  10. Challenging User Interface: Some users find the interface to be not user-friendly.

Overall, we give Acuity Scheduling a Design Score of (4.2/5)

How Much Does Acuity Scheduling Cost 

  • Emerging >$16.00
  • Growing > $27
  • Powerhouse Player > $49

Acuity does have a free option with limited features as well.

Overall, we give Acuity Scheduling a Cost Review Score of (4.5/5)

Is Acuity Scheduling Legit? Conclusion


Yes, Acuity Scheduling is indeed a legitimate software platform.

It’s been reviewed positively by many users across various platforms. Users have lauded it for its ease of use, reservation convenience, and excellent intake forms. It’s particularly praised by solopreneurs and coaches who appreciate the efficiency it brings to their scheduling processes.

However, some users have expressed concerns about the cost, mainly when multiple features and integrations are necessary. Despite this, most reviews recommend Acuity Scheduling, with an average score of 4.8 out of 5 from about 4,000 online reviews.

In conclusion, while Acuity Scheduling may not be the perfect fit for everyone, especially those on a tight budget, it is a legitimate and highly regarded scheduling tool that could be a valuable asset for many businesses.

Acuity Scheduling
acuity scheduling

Name: Acuity Scheduling

Description: Best Booking Appointment System for Professionals

Offer price: Free to $49 / month

Currency: $

Application Category: Booking Software

Author: Online Mental Health Reviews

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  • Third Party Review
  • Cost
  • Quality
  • Design


Best Booking Appointment System for Solo Professionals in Private Practice


  • Acuity Scheduling integrates with Google Calendar, helping keep track of appointments and reducing no-shows.
  • It has a user-friendly interface, allowing users to customize their scheduling systems for a professional impression.
  • The free version offers a robust solution while Squarespace users can appreciate the integration.
  • Payment is accepted from Stripe and PayPal, and is mobile-friendly with a clean dashboard.
  • Clients can book their own appointments and there is support for multiple time zones.
  • It also integrates with calendars and online meetings, making it excellent for individual sessions and sales professionals.
  • Automated alerts ensure no missed appointments and group activities can be easily managed.


  • Acuity Scheduling only offers email reminders and no text option.
  • Alerts for cancelled appointments may be insufficient.
  • Backend interface is somewhat complex and may be challenging to navigate.
  • May not be GDPR compliant due to its Mailchimp integration.
  • Poorly formatted calendar views across platforms.
  • Potential booking errors that could create a frustrating user experience.
  • Not ideal for fast-paced customer-facing environments.
  • Inconsistent alignment in the daily view of the calendar.
  • Buggy apps with poorly designed views and a lack of customization options. 

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