athenaOne Review – Effective EHR for Medical Professionals Providing Various Healthcare Tools

By Jared Levenson - Reviewed on October 1, 2023
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As a medical professional, you aim to provide the best care possible. But how can you achieve this when managing patient records, appointments, billing, and more can be overwhelming? Enter athenaOne – a comprehensive software suite designed to revolutionize how you approach healthcare.

Are you seeking an EHR system that offers targeted patient care? Do you need a reliable tool for revenue cycle management? Or a platform to enhance patient engagement and telehealth capabilities? If yes, you’re in the right place!

athenaOne, offered by Athenahealth, is not just an EHR system. It’s a complete solution that merges medical practice management software and medical billing tools into one powerful package. However, athenaOne is not without its faults either.

In this review, we’ll delve deeper into the features, benefits, and pricing of athenaOne, guiding you through its offerings. Whether you’re looking for extensive practice management features, detailed financial reports, or one-on-one consultations for performance optimization, athenaOne has got you covered.

About athenaOne – Mission, Company Background

For Medical Professionals
Effective EHR for Medical Professionals | athenaOne Effective EHR for Medical Professionals | athenaOne

athenaOne is a healthcare software offering appointment scheduling, billing management, and electronic health records. It's ideal for all-sized medical practices. It uniquely combines patient communication tools and robust reporting. However, the cost may challenge smaller practices, and there could be a learning curve. Despite potential privacy concerns, athenaOne remains a solid choice for those seeking enhanced patient engagement and operational efficiency.

  • Comprehensive healthcare software
  • Advanced patient communication tools
  • Robust reporting features
  • Costly for small practices
  • Requires learning curve
  • Potential privacy concerns

Welcome to athenaOne, an innovative solution by Athenahealth designed for medical professionals like you who are committed to elevating mental health care.

The Mission: Empowerment Through Innovation

While the specific mission of Athenahealth needs to be mentioned in the provided context, it’s clear that its focus is on empowering healthcare providers with cutting-edge, cloud-based solutions. The goal? To simplify administrative burdens, enhance patient engagement, and improve patient outcomes. Whether through telehealth or online therapy, athenahealth is dedicated to leveraging technology to revolutionize mental health care.

The History: A Legacy of Innovation

Athenahealth, the creator of athenaOne, has carved a niche as a leading medical software solutions provider. Their journey began with a vision to transform healthcare delivery and management, leading to the birth of athenaOne – a comprehensive cloud-based software suite.

The athenaOne suite includes an Electronic Health Record (EHR) system, medical practice management software, and medical billing tools. It offers many features, such as patient engagement, document management, patient charting, scheduling, telehealth, and e-prescribing. Its customizable and filterable reporting options set it apart, allowing for a personalized user experience.

The Implementation: Streamlined and Efficient

Implementing athenaOne is a smooth process that typically takes four to six weeks, ensuring minimal disruption to your practice. Once it’s up and running, Athenahealth provides ongoing customer support through phone, live chat, and email.

The Pricing: Flexible and Transparent

AthenaOne stands out for its transparent pricing models. Whether you prefer percent-based or encounter-based pricing, athenaOne offers options to suit your needs.

While there are some drawbacks, such as the need for a medical biller on staff and a somewhat clunky user experience, the substantial benefits of athenaOne make it a compelling choice for healthcare professionals seeking an all-in-one solution.

What Makes athenaOne Unique 

athenaOne, by Athenahealth, is a comprehensive healthcare solution that stands out due to its unique blend of features and offerings. Here are some aspects that set athenaOne apart:

  • Customizable Reporting: With athenaOne, you can tailor your reports per your needs. You can generate customizable reports with seemingly limitless weekly or monthly filters.
  • Comprehensive Modules: athenaOne isn’t just an electronic health record (EHR) system. It includes modules for EHR (athenaClinicals), billing and practice management (athenaCollector), and patient engagement (athenaCommunicator).
  • Benchmarking and Consultation: This software doesn’t just help manage your practice but also aids in its growth. athenaOne compares your KPIs to similar patterns in its network and offers one-on-one consultations to enhance performance.
  • Telehealth and e-Prescribing Tools: With a focus on telehealth and online therapy, athenaOne offers extensive patient charting, scheduling, telehealth, and e-prescribing tools.
  • Voice Recognition Features: The athenaOne app integrates voice recognition to speed up charting and boost efficiency.
  • Patient Engagement: The app also allows healthcare providers to review clinical documents, orders, and more, fostering improved patient engagement.
  • Revenue Cycle Services: Beyond essential practice management, athenaOne offers revenue cycle services like claim denial resolution, registration verification, co-pay collection, patient refunds, charge entry and coding, zero pay and insurance credit resolution, authorization management, and claim scrubbing.
  • Integrated Dictation: AthenaOne offers integrated dictation for hands-free documentation, further enhancing usability.
  • Personalized Software Experiences: The Athenahealth Marketplace enables users to curate a customized software experience from over 300 partners.
  • Epocrates Content: athenaOne includes default Epocrates content, a point-of-care medical application to support clinical decisions and provide medical knowledge.
  • 24/7 Customer Support: With a waiting time of less than two minutes for live support, athenahealth’s customer service is available round-the-clock via email, chat, web support, or phone.

List of Unique athenaOne Features and Benefits

Let’s delve into the unique features and benefits that make AthenaOne a standout choice.

Comprehensive Modules for Seamless Operations

AthenaOne is no ordinary medical software. It offers integrated modules for electronic health records (athenaClinicals), billing and practice management (athenaCollector), and patient engagement (athenaCommunicator). 

These modules work in harmony to simplify your operations and improve efficiency.

Customizable Reporting for Informed Decision-Making

Are you tired of rigid reporting systems? AthenaOne offers customizable and filterable reporting options, allowing you to tailor your weekly and monthly reports with unlimited filters. This feature provides a clear snapshot of your key metrics, such as payer collections and time in accounts receivable, empowering you to make data-driven decisions.

Consultation-Driven Practice Management

With AthenaOne, you’re not just using software but joining a network. AthenaOne compares your key performance indicators (KPIs) with similar practices in the athenaNet network, providing valuable insights to enhance your practice’s performance. 

AthenaOne offers consultation-driven practice management, helping you navigate challenges and seize opportunities.

Patient Engagement Tools for Better Care

In the digital age, patient engagement is vital. AthenaOne offers extensive patient charting, scheduling, telehealth, and e-prescribing tools. It includes a patient portal for appointment scheduling, HIPAA-compliant messaging, and online bill payment. These features foster a seamless patient experience, boosting satisfaction and outcomes.

Integrated Telehealth Capabilities

AthenaOne’s telehealth capabilities are embedded in its EHR, allowing virtual appointments without additional software or devices. This feature brings therapy to your patients’ fingertips, bridging the gap between mental health needs and access to care.

24/7 Customer Support

With AthenaOne, assistance is just a call (or click) away. Their customer support is available 24/7 via phone, live chat, and email, ensuring you have the help you need when you need it.

Flexible Pricing Models

AthenaOne offers transparency and flexibility in its pricing models, including percent-based and encounter-based options, catering to the varying needs of different practices.

While AthenaOne’s user interface may need to be more intuitive than other platforms, its wealth of features and benefits make it a worthwhile investment. Remember, change often comes with a learning curve, but with AthenaOne’s role-specific training sessions and tutorial videos, you’ll soon master the system.

Who is athenaOne Best For (And Not For)

Let’s delve into who athenaOne is best for and who might need to consider other options.

Best Fit: Empowering Practices Through Innovation

  1. You Desire Comprehensive Practice Management Features: athenaOne offers an all-in-one solution that includes electronic health records (EHR), billing and practice management, and patient engagement tools. If you’re looking for a platform that can handle everything from scheduling to billing, athenaOne could be just what you need.
  2. You Value In-Depth Financial Reporting: athenaOne’s customizable and filterable reporting options allow for in-depth financial analysis. If you need extensive financial reports to make informed decisions, athenaOne will serve you well.
  3. You Appreciate One-On-One Consultations: athenaOne isn’t just software; it’s a partnership. If you value personalized consultations on optimizing profits and improving practice performance, athenaOne has you covered.
  4. You’re a Small or New Practice Looking for Affordable Options: athenaOne’s collections-based pricing model can help lower your medical software costs, making it a viable option for small or newly established practices.

When to Consider Other Options: Honesty is Key

While athenaOne has much to offer, there may be better fits for some. You might want to explore other options if:

  1. You Want to Outsource Your Revenue Cycle Management Fully: While AthenaOne does provide revenue cycle services, there are better choices than this if you’re looking to outsource this aspect of your practice fully.
  2. Your Team Isn’t Tech-Savvy: athenaOne offers many features, but its interface may not be as intuitive as other platforms. If your Team isn’t tech-savvy, consider a more user-friendly option.

Overall, we give athenaOne a Quality Score of (3.2/5)

athenaOne Pros, Advantages, and Strengths


AthenaOne, a healthcare software, stands out with its unique offerings:

  • Customizable reporting: Tailor reports to your needs with limitless filters for informed decision-making.
  • Consultation-driven approach: Navigate challenges and seize opportunities with practice management support.
  • Benchmarking: Compare performance with similar practices for valuable insights.
  • Comprehensive patient tools: Streamline operations and enhance patient engagement.
  • Seamless data exchange: Interoperability tools ensure crucial information is readily available.
  • Embedded telehealth capabilities: Conduct virtual appointments without additional software.
  • 24/7 customer support is available via phone, live chat, and email.
  • Affordable pricing: This is a collections-based pricing model with no extra fees for setup. Practices.

athenaOne Cons, Disadvantages, and Weaknesses

  • athenaOne strengths: Innovative healthcare software with mental health awareness and telehealth focus, extensive features
  • Drawbacks: Limited outsourcing for Revenue Cycle Management, User-friendliness could be improved
  • athenaOne is a strong contender in healthcare software but has limitations in outsourcing and user-friendliness.

Overall, we give athenaOne a Design Score of (3.4/5)

athenaOne Third-Party Reviews

  • 3.7/5 with 722 Reviews > Software Advice
  • 3.5/5 with 101 Reviews > G2
  • 6.9/10 with 11 Reviews > Trust Radius

If you want to explore other top EHR services, see our Online Mental Health Reviews for the following:, Vagaro, aThenaOne, Epic Systems, NextGen Office, SimplePractice, TherapyNotes, and Theranest.

Overall, we give athenaOne a Third-Party Review Score of (3.5/5)

How Much Does athenaOne Cost 

Various and depends, the average estimate is $299+ per month.

Overall, we give athenaOne a Cost Review Score of (3.2/5)

athenaOne – Free Trial, Discounts, How To Cancel, etc

In the ever-evolving world of healthcare software, athenaOne stands tall with its commitment to mental health awareness and telehealth. It’s more than just software; your partner provides empathetic and efficient care. However, understanding its offerings and policies is crucial in making an informed decision for your practice. Let’s delve into some key aspects.

Free Trial: Try Before You Buy?

When considering new software, the chance to try it before you buy it is appealing. Unfortunately, per the information, athenaOne does not offer a free trial. At the same time, this might seem like a setback; remember that a free trial is just one way to assess a software’s fit for your practice. Other factors such as features, pricing, and customer support are equally important, if not more important.

Pricing Plans: Tailored for Your Needs

Understanding the cost of software is critical in making a budget-conscious decision. athenaOne recognizes this and offers pricing plans tailored to the needs of different organizations. This flexibility ensures that you pay for what you need, making athenaOne an affordable choice for practices of all sizes.

Discounts: A Chance to Save?

Discounts can make a significant difference in the overall cost of software. Unfortunately, no information is currently available about discounts for athenaOne. However, remember that the value a software provides should outweigh its cost. With its extensive features and flexible pricing, athenaOne aims to provide maximum value for your investment.

Canceling athenaOne: What’s the Process?

The process for canceling athenaOne should be mentioned in the provided context. If this is a concern, it would be best to contact athenaOne’s customer support for clarification. Choosing software is a significant commitment, but it should not be binding. Always understand the cancellation policy before making a decision.

AthenaOne shines with its innovative features and empathetic approach to mental health awareness and telehealth. However,

Is athenaOne Legit Conclusion


Drawing from the extensive information provided, it is clear that athenaOne emerges as a legitimate and comprehensive healthcare software solution. Its features empower practices to streamline operations and enhance patient care while fostering mental health awareness and promoting telehealth capabilities.

Customizable reporting and data-driven insights are at the heart of athenaOne, enabling you to make informed decisions for your practice. The software’s role-specific training sessions and tutorial videos are designed to help you navigate the initial learning curve, although the user interface may require some acclimation.

While athenaOne provides tools for revenue cycle management, there may be better choices for practices seeking to fully out.

athenaOne Review
athenaOne Review - Best EHR for Medical Professionals Providing Various Healthcare Tools

Name: athenaOne

Description: athenaOne is a healthcare software offering appointment scheduling, billing management, and electronic health records. It's ideal for all-sized medical practices. It uniquely combines patient communication tools and robust reporting. However, the cost may pose a challenge for smaller practices, and there could be a learning curve. Despite potential privacy concerns, athenaOne remains a solid choice for those seeking enhanced patient engagement and operational efficiency.

Offer price: $299+/Month

Currency: $

Operating System: Online Software

Application Category: Electronic Health Records

Author: Online Mental Health Reviews

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