BetterHelp Online Therapy Review 2023

By Jared Levenson  ✔️ Updated ✔️ Reviewed ✔️ Fact-checked on April 12, 2023

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BetterHelp is an online counseling service that has seen significant growth in recent years. The company offers 24/7 access to licensed therapists, so users can start receiving help whenever they need it.

BetterHelp counselors offer a variety of services such as individual counseling, couples therapy, and group sessions. In addition, BetterHelp offers tools such as mood tracking, journaling, and self-help exercises. Users also have the option to use audio or video chat for their session if they prefer.

Overall, BetterHelp has been well-received by users for its convenient and flexible platform. Reviews on the BetterHelp website are overwhelmingly positive, with most users reporting feeling better after just a few weeks of working with their therapist.

Additionally, a 2019 study2 found that “Users of BetterHelp experienced significantly reduced depression symptom severity after engaging with the platform.”

Based on these reviews and studies, it looks like BetterHelp could be a great option for those looking for online therapy in 2023.

However, BetterHelp has several downsides. Namely, they do not have medication prescriptions, do not accept insurance, and do not offer plans for couples, teens, etc.

BetterHelp Review: Is It Worth It?

In today’s world, mental health issues are becoming more prevalent. People are looking for ways to deal with their problems and stay healthy. One option that many people are turning to is online therapy.

With the rise of platforms like BetterHelp, people can get the help they need without leaving their homes. But, is BetterHelp worth it? In this review, we’ll take a deep dive into BetterHelp’s features, services, and pricing to help you make an informed decision.

BetterHelp Brief Summary

BetterHelp is an online counseling platform that has helped over 1 million people since it was launched in 2013. The platform offers counseling services from licensed therapists who are trained to deal with various mental health issues, including anxiety, depression, and addiction. BetterHelp therapists are available 24/7, which means you can get help whenever you need it.

The process of signing up for BetterHelp is straightforward

You’ll need to fill out a questionnaire that includes questions about your mental health history, your goals for therapy, and your preferred method of communication. Once you’ve completed the questionnaire, BetterHelp will match you with a therapist who suits your needs.

One of the best things about BetterHelp is its pricing. The platform charges a flat fee per week, which means you can get unlimited access to therapy without breaking the bank. The cost varies depending on the country you’re in, but it’s generally between $60 to $90 per week. This is much cheaper than traditional therapy, which can cost hundreds of dollars per session.

In terms of features, BetterHelp offers a variety of tools to help you get the most out of your therapy. For example, you can schedule video calls or phone sessions with your therapist, send them messages whenever you feel the need, and access a variety of worksheets and resources to help you work through your issues.

Another great feature of BetterHelp is its flexibility

You can communicate with your amazing therapist from anywhere with an internet connection, which means you can have your sessions from the comfort of your home or on the go for searching therapist availability. This is particularly useful for people with busy schedules who can’t afford to take time off work to attend therapy sessions.

How Does BetterHelp Work?

BetterHelp is an online therapy platform that helps people tackle their mental health issues. It offers a variety of services, such as phone calls, video chats, live chats, and text messages with licensed therapists.

The signup process is easy and you can be matched with a licensed therapist quickly. You can also access BetterHelp 24/7 from anywhere in the world.

The subscription option offered by BetterHelp includes four sessions with a therapist at a lower cost than what you’d find in the market. You can use these sessions to discuss your mental health concerns and receive advice from your therapist on how to manage them.

Overall, BetterHelp provides an accessible way for people to get help for their mental health needs without having to leave their homes or worry about high costs.

However, BetterHelp does not provide medication services, unlike other online therapy platforms such as Brightside or Talkspace.

How Much Does BetterHelp Cost?

BetterHelp is an online therapy platform that provides counseling services to individuals 18+ across the US and internationally.

The cost of a BetterHelp subscription ranges from $240 to $360 per month. This price depends on your plan, location, and preferences. Generally, you can expect to pay between $60 and $90 per week for one live session per week.

It’s important to note that BetterHelp does not accept insurance at this time. However, some employers may offer reimbursement for the cost of therapy services.

If you’re considering using BetterHelp for mental health support, it’s important to consider the cost as well as whether or not it’s right for you. You can read reviews and compare different online therapy platforms to find the best fit for your needs.

Does BetterHelp Offer Discounts?

Yes, BetterHelp does offer discounts. On the BetterHelp website2, they say BetterHelp works with people in all kinds of financial situations to make sure they can get high-quality therapy that is also reasonable. Better Help works with each person to find a price that fits within their budget and is reasonable.

Better Help really wants to make sure that everyone has access to high-quality treatment, even if they are having trouble paying for it.

The vast majority of customers who have called BetterHelp to talk about money problems have been able to work out a deal that lets them keep going to therapy at a lower cost. Most people say that BetterHelp’s client success team is easy to talk to and work with.

BetterHelp does a great job of making therapy cheap for everyone, especially those who are having trouble making ends meet. It’s a great thing about the site!

Who Should Not Use BetterHelp?

BetterHelp is an online counseling platform that has become increasingly popular in recent years. However, it has also generated controversy due to some of its practices. It is important to consider the potential drawbacks of using BetterHelp before deciding whether or not it is right for you.

People who should not use BetterHelp include:

BetterHelp is an online platform that provides access to mental health professionals, including counselors, social workers, and psychologists. While it is a great resource for many people struggling with mental health issues, there are certain cases in which BetterHelp may not be suitable. Here are five types of people who should exercise caution and other options when seeking help through BetterHelp:

  1. People in crisis situations: Those facing significant distress or requiring immediate intervention should seek professional help outside of BetterHelp.
  2. People who require extra support due to physical disabilities: Accessibility options vary by service provider on BetterHelp so individuals with any physical disabilities should take the time to research additional resources for continuing care.
  3. Minors under 18 years old: Parents must provide consent for minors to use the services offered by BetterHelp’s providers.
  4. Individuals seeking group therapy: Group therapy can dramatically lower costs but BetterHelp does not offer group therapy.
  5. Patients looking for face-to-face conversations: All conversations between clients and professionals on this platform are done via text or video chat thus ruling out the possibility of face-to-face interaction.

Ultimately, it is important to do your research and make sure that BetterHelp is the right fit for you before signing up. If you are considering the sign-up process using BetterHelp, make sure to read reviews and talk to other people who have used the service to get a better understanding of what you can expect from it.

How Do Therapy Sessions Work at BetterHelp?

Therapy sessions at BetterHelp are conducted with licensed therapists and can be done via video, phone, or live chat. You can have a live session every week and you also have unlimited messaging with your therapist.

During your first session, you’ll likely sit down with your therapist and answer a variety of therapy questions about your past experiences. Your therapist will also help you set goals for the future and discuss any background information that may be relevant to the therapy process.

You don’t need an appointment to reach out to your therapist – you can message them anytime and schedule live sessions when it makes sense for you. Sessions can also be recurring on a weekly or bi-weekly basis.

If you’re looking for telephone counseling, BetterHelp offers this option as well. When you participate in online therapy, you can speak with licensed therapists in live video sessions, over the phone, by email, or through messaging.

Overall, BetterHelp provides a safe space to talk to a licensed professional about mental health issues to get the help needed to improve overall well-being.

How Long Are BetterHelp Therapy Sessions

BetterHelp sessions are 30 minutes.

Does BetterHelp accept insurance?

If you’re considering using BetterHelp for mental health services, you may be wondering if they accept insurance.

The answer is no, BetterHelp does not accept any health insurance, including Medicare or Medicaid. However, the fees they charge for services are comparable to and in some cases cheaper than an in-person therapy session. You may also be able to get reimbursed by your insurance company in some cases.

It’s best to check with your insurance provider about what kind of coverage and reimbursement options are available for online counseling services. However, you should expect to pay out of pocket for BetterHelp, unlike either Talkspace or Brightside, which offers insurance coverage to 50+ million Americans.

Overall, BetterHelp is a great option for those looking for affordable mental health services without having to worry about insurance coverage.

Can BetterHelp Diagnose Mental Health Conditions?

The short answer is no, BetterHelp cannot diagnose mental health conditions.

BetterHelp therapists are licensed professionals who provide talk therapy to help clients with their mental health needs. However, they are not authorized to formally diagnose a mental health condition or prescribe medications. Diagnoses are typically required when doctors prescribe medication or you are receiving services that are being paid for by your insurance company.

It is important to note that BetterHelp therapists’ professional counselors can provide support and guidance, but they cannot replace the advice of a medical professional. If you think you may have a mental health condition, it is best to consult with your doctor or another qualified healthcare provider for an official diagnosis and treatment plan.

BetterHelp Competitors

If you’re considering BetterHelp for mental health services, it’s important to understand how it compares to its competitors. As part of our mission to help you make the best decisions for your mental health, we’ve compiled a list of the best competitors to BetterHelp. We highly suggest taking a look at a few of these other options before making any final decisions.

  • Talkspace: – Connects users to licensed therapists through text, audio, or video messaging on a secure platform.
  • ReGain: – Offers anonymous and private non-judgmental counseling from licensed professionals and specialized communication tools tailored to each individual’s needs.
  • MyTherapist: – Provides an anonymous and safe environment to connect with certified mental health professionals via video or phone call sessions at any time of the day or night.
  • 7 Cups: – A supportive listening service available 24/7 where users can talk one on one with volunteer therapists, mindfulness coaches, counselors, and peers in a variety of areas.
  • Supportiv: – A supportive talking space available 24/7, connecting users with a community of active listeners and expert counselors.

Is BetterHelp Worth the Cost?

If you’re looking for professional therapy and don’t have the time or money to visit a therapist in person, BetterHelp is worth considering. It’s an online platform that connects you with licensed, accredited therapists who can provide personalized counseling services from the comfort of your own home.

With over 20,000 trained therapists available, you’ll be able to find someone who meets your needs and fits into your budget. Plus, BetterHelp offers affordable pricing plans for marriage and family therapists and even provides financial assistance for those who qualify (although the costs of in-person vs online therapy are more equal than you might think!)

For example, you should know that many free online resources that help with mental health exist, such as free online chats where you may connect with counselors and free online depression resources.

All in all, it’s important to talk to someone about your mental health. Whether you choose a free online resource or a paid option, you should know that BetterHelp is a great option for anyone looking for professional mental health care without breaking the bank.

Does BetterHelp Take Insurance or Medicare?

Does BetterHelp Take Insurance or Medicare? The answer is no. BetterHelp does not accept any health insurance, including Medicare and Medicaid. This means that you will not be able to submit a claim to your health insurance provider or company for their services.

However, the fees they charge for services are comparable, and in some cases, cheaper than an in-person therapist.

If you’re eligible for financial aid, you can get their services at a discounted rate.

Is BetterHelp better than in-person therapy?

The answer to the question of whether BetterHelp is better than in-person therapy depends on the individual.

While online therapy services like BetterHelp and Talkspace can provide an equally effective option for mental health support, it is not a perfect substitute for face-to-face therapy.

Studies have found that teletherapy is just as effective as in-person therapy, but it may not be the best choice for everyone.

  • In-person therapy can more accurately and quickly assess a patient’s physical, mental, and emotional state
  • Those with ADHD or who are easily distractible may find it easier to focus in an in-person setting as opposed to an online one
  • In-person therapy provides the opportunity to build trust and rapport with a therapist more easily
  • In-person therapy enables individuals to receive more personalized treatment that is tailored to their specific needs
  • Poor internet connection can interrupt online sessions or cause lags in communication which may slow down the progress of therapy

Ultimately, the best choice for you will depend on your specific needs and preferences. If you are still unsure which type of medication management or of therapy would work best for you, speak with your doctor or therapist about your options.

BetterHelp Review 2023 Conclusion:

In conclusion, BetterHelp is a great option for anyone looking to get help with their mental health issues. The platform offers affordable, flexible,

and accessible therapy that can be customized to suit your needs. While it may not be the best fit for everyone, it’s worth trying out if you’re looking for a convenient and affordable way to get the help you need.


  1. Are there financial aid/student discounts for Betterhelp? | BetterHelp. (2021, September 8). Are There Financial Aid/Student Discounts for Betterhelp? | BetterHelp.
  2. Marcelle, E. T., Nolting, L., Hinshaw, S. P., & Aguilera, A. (2019, January 23). Effectiveness of a Multimodal Digital Psychotherapy Platform for Adult Depression: A Naturalistic Feasibility Study. JMIR MHealth and UHealth, 7(1), e10948.

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