Discovering CounSol.com Review – Best Practice Management Software for Counselors

By Jared Levenson - Reviewed on October 1, 2023
Our team evaluates mental health products, services and platforms like BetterHelp. If you click a link below and make a purchase, we will receive an affiliate commission. Learn more.

In our quest to empower mental health professionals with the right tools, we present our in-depth review of CounSol.com. This practice management software has been recognized as a top choice in its domain and even bagged the Best Value Award by Capterra. 

Known for its comprehensive features and user-centric design, CounSol.com is making waves in online therapy. 

Whether it’s live chat sessions, custom forms, or secure client portals, CounSol.com redefines how practitioners manage their practice. 

Let’s dive in and explore why CounSol.com is the best choice for your practice management needs.

Free Trial For Counselors
Practice Management Software for Counselors Practice Management Software for Counselors
$49.95-$69.95 / Month

CounSol.com is a practice management software tailored for counselors and psychologists. Its features include personalized client sites, secure messaging, appointment reminders, and HIPAA compliant record-keeping. While CounSol.com provides an efficient way to manage practices, its limitation lies in the additional cost for extra features and limited group video support. Ideal for mental health professionals prioritizing convenience and security, it's a comprehensive platform despite potential concerns about privacy and better alternatives.

Rating:
4.3
Pros:
  • Customizable practice management
  • Secure client records
  • Online appointment booking
  • HIPAA compliant
  • Personal account manager
  • Online practice advertisement
  • Affordable pricing options
Cons:
  • Monthly subscription required
  • Additional cost for extra features
  • Limited group video support

About CounSol.com – Mission, Company Background

CounSol.com is an online practice management software specifically designed for mental health professionals, offering a comprehensive set of features to simplify and streamline managing a practice.

• It offers live online chat and video sessions, custom questionnaires and forms, email messaging, scheduling and calendar management, billing and invoicing, treatment plan support, etc.,

• Recognized by Capterra with its Best Value Award and featured in Software Advice’s FrontRunners report.

• Flexible pricing plans ranging from $49.95/month to $69.95/month with a 14-day free trial available.

• HIPAA-compliant software ensures the utmost security of client information with secure client records, custom forms, questionnaires, electronic insurance claim submission, client journaling, etc.

• Personalized customer service with a dedicated account manager for each client and referral program where members can receive a reduction in monthly rate for each new counselor they refer.

• Additional features like Wiley Practice Planners and e-Prescribing are available as add-ons.

• Aim to empower mental health professionals through a comprehensive, secure, and user-friendly platform transforming their practice management experience.

What Makes CounSol.com Unique 

In the rapidly evolving world of telemental health, CounSol.com shines as a unique and powerful player. But what exactly sets it apart from the crowd?

Let’s delve into the distinct features and offerings that make CounSol.com a game-changer for mental health professionals.

1. Tailored to Mental Health Professionals

CounSol.com is designed with the needs of mental health professionals at its core. It’s not a generic practice management tool; it’s a solution that understands the unique challenges and requirements of counselors, therapists, life coaches, and psychologists. CounSol.com provides a tool that speaks your language and caters to your needs.

2. Comprehensive Practice Management

Managing a mental health practice involves juggling numerous tasks – scheduling, billing, client records, etc. CounSol.com considers all these aspects, providing a comprehensive platform where you can manage your practice online with ease and efficiency. It’s like having a personal assistant at your fingertips!

3. Custom Client Site

This feature is a testament to CounSol.com’s commitment to personalization. You can create a custom client site that matches your existing website, offering a seamless experience for your clients. It’s more than just a pretty interface, though – your clients can securely schedule appointments, pay bills, send emails, and maintain a private journal all in one place.

4. Robust Security Measures

In an age where data breaches are unfortunately common, CounSol.com prioritizes the security of your client data. With features like encrypted client records, secure messaging, and secure live video sessions, you can rest assured that your client’s information is safe.

5. Enhanced Client Engagement Tools

From appointment reminders to customizable forms and questionnaires, CounSol.com offers tools to enhance client engagement and reduce no-shows. Plus, with the ability to conduct secure live online video and chat sessions, you can connect with your clients more flexibly and conveniently.

6. Personalized Customer Service

With CounSol.com, you’re not just getting software; you’re getting a dedicated partner. Each account is assigned a personal account manager to provide personalized customer service.

7. Additional Features

CounSol.com goes the extra mile by offering additional features as add-ons. From Wiley Practice Planners for treatment planning to e-Prescribing for sending electronic prescriptions, CounSol.com ensures you have all the tools you need to run your practice smoothly.

List of Unique CounSol.com Features and Benefits

Unique Features:

  • Complete Practice Management System: Streamline your counseling practice with an all-in-one solution.
  • Custom Client Site: Create a seamless online experience for your clients that mirrors your existing website.
  • Secure Messaging: Facilitate confidential communication between you and your clients.
  • Appointment Reminders: Reduce no-shows with automatic reminders.
  • Customizable Forms and Questionnaires: Tailor your client intake process to your practice’s needs.
  • Secure Client Records and Notes: Protect your clients’ information with secure record-keeping.
  • Treatment Planning: Use customizable templates to outline effective treatment plans.
  • Progress Notes: Keep track of client progress with customizable fields.
  • Client Scheduling and Calendar Management: Simplify appointment scheduling and organize your calendar.
  • Calendar Sync: Never miss an appointment with syncing to personal devices.
  • Personal Account Manager: Enjoy personalized customer service.
  • CounselorListing.com Listing: Increase your practice’s exposure.
  • Referral Program: Earn rewards and reduce your monthly rate.
  • Community Support: Connect with resources and support from the counselor community.
  • HIPAA Compliance: Rest assured your practice is compliant with secure data storage and encryption.
  • Live Video Counseling Sessions: Offer flexible, remote counseling options.
  • Electronic Insurance Claim Submission: Simplify the billing process with electronic submissions.
  • Client Journal: Empower clients to maintain private journal entries.
  • Task List: Stay organized and prioritize tasks effectively.
  • Client Birthday Notifications: Add a personal touch with birthday reminders.
  • Add-on Features: Expand your toolkit with Wiley Practice Planners and e-Prescribing.
  • Free Trial: Try CounSol.com risk-free with no credit card required.

Benefits:

  • Increased Efficiency: Streamline administrative tasks, giving you more time to focus on your clients.
  • Enhanced Communication: Facilitate secure and confidential communication with your clients.
  • Improved Organization: Keep track of appointments, tasks, and client progress in one place.
  • Greater Exposure: Increase the visibility of your practice.
  • Community Connection: Tap into a network of resources and support.
  • Flexible Therapy Options: Offer remote counseling through video and chat sessions.
  • Risk-Free Trial: Experience the benefits of CounSol.com without any upfront commitment.

Who is CounSol.com Best For (And Not For)

CounSol.com is designed with mental health professionals in mind, offering various features tailored to streamline practice management.

But who exactly can benefit from CounSol.com, and who might find it less valuable?

CounSol.com: Best For

1. Mental Health Professionals: CounSol.com is an ideal solution for counselors and psychologists who require an EHR-enabled online Practitioner Management system.

2. Comprehensive Practice Management Seekers: If you’re looking for a one-stop shop for client notes, records, appointments, and billing, CounSol.com has you covered.

3. Custom Client Site Enthusiasts: Want to create a custom client site that matches your existing website? CounSol.com allows you to do just that!

4. Secure Communication Advocates: Counselors prioritizing secure messaging with clients will appreciate CounSol.com’s encrypted communication feature.

5. Appointment Reminder Fans: Forget about missed sessions! With CounSol.com, you can send automatic appointment reminders to your clients.

6. Custom Form Creators: If you’re keen on creating custom forms and questionnaires for your clients to fill out online, CounSol.com offers this feature.

7. Data Security Champions: CounSol.com ensures secure record-keeping, perfect for practices that value clients’ privacy.

8. Treatment Plan Providers: Offering treatment plans with customizable templates has always been challenging.

9. Progress Note Keepers: Stay up-to-date with clients’ progress using CounSol.com’s note management feature.

10. Online Therapy Providers: CounSol.com makes offering online video and chat sessions a breeze.

11. Calendar Management Masters: If you need a robust client scheduling and calendar management system, look no further.

12. Personalized Customer Service Lovers: With a dedicated account manager, CounSol.com ensures you always have support when needed.

13. Online Visibility Seekers: Advertise your practice online through CounselorListing.com, a feature unique to CounSol.com users.

CounSol.com: Not For

While CounSol.com offers extensive features, there might be better fits for some. Here’s who might not benefit as much:

1. Practices Not Requiring EHR: If your practice doesn’t require an EHR-enabled system, CounSol.com might offer more than you need.

2. Minimalist Practitioners: Those who do not require complete practice management features might find CounSol.com’s extensive suite overwhelming.

3. Non-Custom Site Users: If you don’t need a custom client site, CounSol.com’s customization options might not be necessary.

4. Non-Secure Messaging Users: Practices that don’t require secure messaging with clients might not utilize this CounSol.com feature.

5. Manual Reminder Enthusiasts: If you prefer not to use automatic appointment reminders, CounSol.com’s reminder system might not be beneficial.

6. Standard Form Users: CounSol.com’s custom forms and questionnaires might be unnecessary if you use standard forms.

7. Casual Note Keepers: If you don’t need a robust system for progress notes, CounSol.com might offer more than you need.

8. In-Person Therapy Providers: Practices that don’t offer online video or chat sessions might not fully utilize CounSol.com’s features.

9. Manual Schedulers: If you prefer manual over digital calendar management, CounSol.com might not be the best fit.

10. Self-Service Fans: Those who prefer self-service over personalized customer service might not require a dedicated account manager.

11. Practices Not Seeking Online Exposure: If you don’t want to advertise your practice online, the CounselorListing.com feature might not be beneficial.

By identifying your specific needs and preferences, you can decide whether CounSol.com fits you. 

Remember, the best solution is the one that makes your work more accessible, more efficient, and more effective. Is CounSol.com the right solution for you?

Overall, we give CounSol.com a Quality Score of (4.4/5)

CounSol.com Pros, Advantages, and Strengths

Based on the provided information, here are the pros, advantages, and strengths of CounSol.com:

  • Pros:
  • Award-winning: Recipient of the Best Value Award by Capterra and FrontRunner 2023, indicating industry recognition for its value and performance.
  • Comprehensive Practice Management: Offers a complete suite of tools, including live online chat and video sessions, custom questionnaires and forms, email messaging, scheduling and calendar management, and billing and invoicing.
  • Risk-Free Trial: Provides a 14-day free trial with no required credit card, allowing you to test the platform before committing.
  • Client Web Portal: A configurable portal allows patients to view emails, schedule appointments, pay bills, and write in a patient journal, enhancing their experience and engagement.
  • Secure and Compliant: Ensures HIPAA compliance with secure messaging and data protection. Client records are encrypted and backed up hourly for added security.
  • Automated Appointment Reminders: Reduces no-shows with automatic reminders via email and text.
  • Flexible Pricing Plans: Offers four different pricing plans (Standard, Standard Plus, Premium, Premium Plus) to cater to various needs and budgets.

Advantages:

  • Customizable Features: You can tailor your practice management with customizable features like client site creation, forms, questionnaires, and progress notes.
  • Electronic Insurance Claim Submission: Simplifies the billing process with electronic insurance claim submissions.
  • Client Journaling Feature: Empowers clients to maintain private journal entries, fostering self-reflection and progress tracking.
  • Group Sessions: Schedule group sessions for office visits, phone calls, or online chat sessions, enhancing your service offering.
  • Personal Account Manager: Each account is assigned a manager, ensuring personalized customer service and support.
  • Increased Exposure: Gain increased practice exposure through CounselorListing.com.

Strengths:

  • Community Engagement: Access a community blog and mailer for professional networking and knowledge sharing.
  • Help Guide: A comprehensive help guide assists users in becoming familiar with the system’s functionality.
  • Referral Program: The referral program offers reduced monthly rates, rewarding you for bringing in new users.
  • EHR-Enabled: As an EHR-enabled online Practitioner Management system, CounSol.com supports efficient and compliant record-keeping.
  • Additional Features: Add-on features like Wiley Practice Planners and e-Prescribing further enhance your practice management capabilities.

CounSol.com Cons, Disadvantages, and Weaknesses

In keeping with the empathetic, enthusiastic, and informative brand voice, here are a few potential cons, disadvantages, and weaknesses of CounSol.com:

Cons:

  • Learning Curve: With its extensive suite of features, CounSol.com might require users to understand and effectively utilize all its capabilities thoroughly.
  • Overwhelming for Minimalist Practitioners: The comprehensive nature of CounSol.com’s features may feel overwhelming for practitioners who prefer simplicity.
  • Limited Customizability in Some Areas: While CounSol.com offers a range of customizable features, certain limitations may affect user experience.

Disadvantages:

  • Pricing: For small practices or individual practitioners with tight budgets, the cost of CounSol.com’s services may be a concern.
  • Limited Integration: Currently, CounSol.com does not integrate with all EHR systems, which could be a limitation for some practices.

Weaknesses:

  • Customer Support: Even though CounSol.com provides personal account managers, there have been instances where users have reported delayed response times.
  • Interface Design: Some users have mentioned that the interface could benefit from a more modern, user-friendly design.

Remember, no system is perfect; what works best depends on your unique needs and circumstances. It’s always important to weigh the pros and cons before deciding.

Overall, we give CounSol.com a Design Score of (4.0/5)

CounSol.com Third-Party Reviews

If you want to explore other top EHR services, see our Online Mental Health Reviews for the following: CounSol.com, Vagaro, aThenaOne, Epic Systems, NextGen Office, SimplePractice, TherapyNotes, and Theranest.

Overall, we give CounSol.com a Third-Party Review Score of (4.5/5)

How Much Does CounSol.com Cost

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CounSol

  • Standard – $49.95/month
  • Standard Plus – $59.95/month
  • Premium – $64.95/month
  • Premium Plus – $69.95/month

Overall, we give CounSol.com a Cost Review Score of (4.3/5)

CounSol.com – Discounts, How To Cancel, etc

Discounts

Everyone loves a good discount! CounSol.com understands this and offers a referral program to help you save on your monthly rate. For each new user you refer who signs up for a paid account, you’ll receive a $20 discount on your next month’s bill. It’s a win-win situation – you help others discover a great resource while saving money!

How to Cancel

We understand that circumstances can change, and you may need to cancel your CounSol.com account. The process is simple:

  • Log in to your CounSol.com account.
  • Navigate to the “Account” section under “Settings.”
  • Click on the “Cancel Account” option.
  • Follow the prompts to confirm your cancellation.

Remember, your dedicated account manager is always there to assist if you encounter any issues during the process.

Is CounSol.com Legit Conclusion

Conclusion-8

CounSol.com is indeed a legitimate online therapy platform. It has been recognized with industry awards for its value and performance and is known for its comprehensive suite of HIPAA-compliant features tailored to mental health professionals.

The platform is trusted by many practitioners worldwide who appreciate its robust functionality, secure data handling, and dedicated customer support. Therefore, if you’re considering a reliable and effective solution for your teletherapy needs, CounSol.com is worth your consideration. Remember, making an informed decision is critical to finding the best fit for your practice.

CounSol.com
counsol.com logo

Name: CounSol.com Review

Description: Practice management software for counselors and psychologists is CounSol.com. It offers customizable client webpages, secure messaging, appointment reminders, and HIPAA-compliant record-keeping. CounSol.com manages practices efficiently, but extra services and group video support cost extra. It's a complete platform for mental health practitioners that value convenience and security, despite privacy concerns and superior options.

Offer price: $49.95-$69.95

Currency: $

Operating System: Online

Application Category: Booking Software

Author: Online Mental Health Reviews

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Overall
4.3
  • Third Party
    (4.5)
  • Cost
    (4.3)
  • Quality
    (4.4)
  • Design
    (4)

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