Exactly How To Cancel Talkspace Steps

By Jared Levenson - Reviewed on March 9, 2023
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Here are steps to delete your Talkspace subscription:

  1. Log into your Talkspace account.
  2. Go to your profile in the top right corner.
  3. Select ‘Manage Subscription’.
  4. Click on ‘Change Plan’.
  5. Click on ‘Cancel Subscription’.
  6. Answer the follow-up questions and click ‘Submit’.

Want more info?

We’re here to give you all the information you need to decide if it’s best for you to delete your Talkspace account and how to do it.

In this article, we’ll talk about what happens when you delete your Talkspace account and how to do it.

For more information about Talkspace, check out our detailed video tutorial playlist, which covers everything from our positive experience with Talkspace therapy to our negative experience with their customer service.

How Do I Cancel My Subscription? 

Canceling your Talkspace subscription is relatively straightforward but there are a few things you should keep in mind before doing so.

  • First, you should make sure that all of your payment details are up-to-date and that all outstanding payments have been made before canceling your subscription.
  • Secondly, if you have any conversations or messages stored on the platform, make sure that you have backed them up before canceling your subscription as they will no longer be available after a cancellation. 
  • It’s important to note that if you cancel your subscription before the end of your billing cycle, you’ll still have access to Talkspace until the end of that cycle.
  • Additionally, if you’ve subscribed through Apple or Google Play, you’ll need to cancel through those platforms.

3 different ways to Cancel your Talkspace account:

  1. Out-of-pocket
  2. Employee Assistance Program
  3. Health Insurance or Benefits

Cancel Talkspace Subscription (If Paying Out-of-Pocket)

According to Talkspace Help Center, the steps to delete your account if your subscription/plan is out-of-pocket:

  1. Log into your account on www.talkspace.com.
  2. Click on your nickname located on the top left corner of the screen.
  3. From the dropdown, select View payment and plan.
  4. On the Payment and plan page, click on Stop subscription renewal.
    • For clients with multiple subscriptions/rooms, you’ll need to locate the correct room details to update.  
  5. On the dialogue box that appears, click Cancel subscription renewal.
    •  If you’d like to continue therapy, you can follow the same steps above. On the Payment and plan page, click Undo Cancellation and follow the prompts to reactivate your subscription.

Cancel Talkspace Subscription (If Employee Assistance Program)

According to Talkspace Help Center, the steps to delete your account if your subscription/plan is EAP:

  1. Log into your account on www.talkspace.com.
  2. Click on your nickname located in the top left corner of the screen.
  3. From the dropdown, select View payment and plan.
  4. On the Payment and plan page, click on Cancel plan and follow the prompts.
    • For clients with multiple subscriptions/rooms, you’ll need to locate the correct room details to update.

Cancel Talkspace Subscription (Health Insurance Benefits)

According to Talkspace Help Center, the steps to delete your account if your subscription/plan is from your Health Insurance plan or benefits:

  1. Log into your account on www.talkspace.com.
  2. Click on your nickname located in the top left corner of the screen.
  3. From the dropdown, select View payment and plan.
  4. On the Payment and plan page, click on Cancel plan and follow the prompts.
    • For clients with multiple subscriptions/rooms, you’ll need to locate the correct room details to update.

How To Cancel Talkspace On Your Computer

If you’re looking to cancel your Talkspace subscription on your computer, here are the steps you need to follow:

  1. Log in to your Talkspace account.
  2. Click on your username in the top right corner.
  3. Select “Manage Subscription.”
  4. Click on “Cancel Subscription.”
  5. Follow the prompts to confirm your cancellation.

It’s important to note that Talkspace has a strict cancellation policy, and you may be charged for any sessions that you’ve already scheduled or missed.

Canceling On Your iOS Device

If you are looking to cancel your Talkspace subscription on your iOS device, there are a few steps you need to follow. Here’s what you need to do:

  1. Open the apple app store on your iOS device.
  2. Tap on your profile picture in the top right corner.
  3. Scroll down and tap on “Subscriptions.”
  4. Find your Talkspace subscription and tap on it.
  5. Tap “Cancel Subscription” and confirm.

It’s important to note that if you cancel your subscription before the end of your billing cycle, you will still have access to Talkspace until the end of that cycle.

Additionally, if you signed up for Talkspace through a third-party app or website, you will need to cancel through that platform instead.

Cancel Talkspace On An Android Device

If you want to cancel your Talkspace subscription on an Android device, there are a few steps you need to follow. First, log in to your account using your email address and password.

Then, click on the gear wheel icon to access the Settings page. From there, select Payment and plan and then Cancel my subscription.

You will be prompted to confirm that you want to cancel your subscription. Once you have confirmed, your subscription will be canceled and you will no longer be charged for Talkspace services.

According to the Talkspace Help Center, canceling your subscription is easy and can be done at any time through the app or website.

Cancel Talkspace In Three Steps With DoNotPay

If you’re looking to cancel your Talkspace subscription, DoNotPay can help you do it in just three simple steps. Here’s how:

  1. Log in to your Talkspace account.
  2. Click on your username in the top right corner and select “Manage Subscription.”
  3. Click on “Stop Subscription Renewal” when a new page appears.

It’s that easy! Keep in mind that if you cancel before the end of your billing cycle, you won’t be refunded for any unused time.

Can You Pause Your Talkspace Subscription

Yes, you can pause your Talkspace subscription for 7 days at any time. This is a great option if you need to take a break from therapy or if you will be unable to use the service for a short period. Here are some important things to keep in mind when pausing your subscription:

  • You can only pause your subscription for 7-day periods.
  • You can pause your subscription as many times as you want.
  • If you want to unpause your account before the 7 days are up, you can do so from the Manage Subscription page.

It’s important to note that while pausing your subscription may be helpful in certain situations, it’s generally best to talk with your therapist about any concerns or issues you may be experiencing.

How do I pause my Talkspace subscription?

Talkspace clients can put their subscriptions on hold for 7 days at any time.

If you won’t be able to use Talkspace services for a short time, we suggest putting your subscription on hold.

Please note that if you get Talkspace services through your employee or medical plan benefits, pausing won’t change anything about your plan generally speaking.

If you have a time-based subscription, your billing date will be pushed back by the number of days your subscription is paused. This way, you won’t lose time with your provider and won’t be charged for the time you didn’t use.

Keep in mind that this pause will end on its own, so it’s a good idea to remind yourself to check back in if you need more time.

If you want to put your subscription on hold for more than 7 days, you can contact support@talkspace.com for help.

Follow the steps below to put a 7-day hold on your subscription:

How To Pause Your Talkspace Subscription On Desktop

On your desktop, here are the steps to pause your Talkspace subscription:

  1. Log into your account at www.talkspace.com.
  2. Click on your nickname located in the top-left corner of the screen.
  3. From the dropdown, select View payment and plan.
  4. On the Payment and plan page, click on Pause therapy.
    • For clients with multiple subscriptions/rooms, you’ll need to locate the correct room details to update.  
  5. You’ll then be taken to a page where you can set yourself on hold for 7 days.

Ending Your Pause Early | If you’d like to restart your paused subscription early, follow steps 1-3 above and click the Resume therapy button on the Payment and plan page to resume services. 

How To Pause Your Talkspace Subscription On Mobile

  1. Log into your Talkspace app.
  2. Click on the gear wheel at the top-right corner of the page.
    • If you are in the chatroom, click on the green arrow at the top-left to return to the Rooms page and locate the gear wheel.
  3. Now on the Settings page, scroll down and click Payment and plan.
  4. On the Payment and plan page, click on Pause therapy.
    • For clients with multiple subscriptions/rooms, you’ll need to locate the correct room details to update.  
  5. You’ll then be taken to a page where you can set yourself on hold for 7 days.

Ending Your Pause Early | If you’d like to restart your paused subscription early, follow steps 1-3 above and click the Resume therapy button on the Payment and plan page to resume services. 

How To Cancel A Booked Talkspace Session

Sometimes you book a Talkspace session with your therapist but can’t make the appointment time. Here are the steps you can take to cancel your scheduled Talkspace appointment:

  1. Log into your account on www.talkspace.com.
  2. Once logged in, scroll down to the Tools section on the left side of the screen.
    • If you are in your chatroom, click on the 4 icons at the top-right corner of the screen, and skip to step 4.
  3. Under Tools, click on Live sessions.
  4. On the Room details page, click on the 3 dots next to the existing appointment.
  5. On the Book a session page, select Cancel session and click Continue to confirm cancellation.

Note: Clients are asked to review and agree to our cancellation policy in order to complete their booking. Late cancellations and/or “no shows” to sessions may result in the loss of the session credit and being charged the full session cost.

Does Talkspace Delete Your Data?

According to Consumer Reports – Digital Lab2, Talkspace does not delete your mobile data. However, any data entered on the desktop is protected. This is because HIPAA compliance is more specific toward desktops and not as specific toward mobile devices.

  • Does the app name any of the companies they share your data with?
    ○ No – (4 of 7 apps: 7 Cups, BetterHelp, Talkspace, and Youper)
  • Did we see the app share data ONLY with companies named in the privacy policy?
    ○ No – (4 of 7 apps: BetterHelp, Sanity & Self, Talkspace, Wysa, and Youper)
  • Does the privacy policy say the user can delete their data?
    ○ No – (4 of 7 apps: 7 Cups, BetterHelp, Sanity & Self, Talkspace)
  • Can you delete your data easily, right from the app?
    ○ No – (3 of 7 apps: 7 Cups, Sanity & Self, Wysa, and Talkspace)
  • Does the app ask permission before using your data for research?
    ○ No – (4 of 7 apps: 7 Cups, MindDoc, Sanity & Self, Talkspace, Wysa)
  • Can you opt out of data research projects?
    ○ No – (3 of 7 apps: 7cups, MindDoc, and Talkspace)

How To Cancel Talkspace Conclusion:

Canceling your Talkspace subscription can be done quickly and easily by following the above steps.

Before canceling your subscription make sure that all outstanding payments have been made and that any messages or conversations on the platform have been backed up as they will no longer be available after a cancellation.

If you need further assistance with canceling your account, contact customer service at support@talkspace.com. With this information in hand, you can now confidently move forward with canceling your account if needed!

Sources:

  1. How do I cancel my subscription/plan? (n.d.). https://help.talkspace.com/. Retrieved March 7, 2023, from https://help.talkspace.com/hc/en-us/articles/360000287366-How-do-I-cancel-my-subscription-plan
  2. Mental Health Apps – 2-Page Brief. (n.d.). In https://advocacy.consumerreports.org. Retrieved March 9, 2023, from https://advocacy.consumerreports.org/wp-content/uploads/2020/12/cr_mentalhealth_2page.pdf

More Talkspace Resources

  1. We Bought Talkspace (Video) – Here’s Our Complete Review
  2. Why Michael Phelps Says, “Talkspace Saved My Life”
  3. Insurances Talkspace Accepts – Covers 40 Million Americans
  4. Talkspace Cost Breakdown – What We Paid
  5. The Public and Private Talkspace Discounts We Found
  6. Talkspace Phone Number (?)
  7. Talkspace Company Financial Info
  8. The Salary of Talkspace Therapists
  9. How To Cancel Your Talkspace Subscription
  10. The Talkspace App Is Popular!
  11. Talkspace Versus Calmerry
  12. Talkspace Versus Brightside
  13. Talkspace Versus Sesame Care
Talkspace Review - $276-436
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Name: Talkspace

Description: Talkspace might be for you if you're new to therapy or looking for mental health care that fits your schedule and location. Talkspace is an online service offering a range of mental health care options, including individual, teen and couples therapy along with psychiatry. Health insurance coverage is also accepted and various methods of communication are available to connect with therapists.

Offer price: $276-436

Operating System: Online

Application Category: Mental Health

Author: Online Mental Health Reviews

Overall
4.2
  • Third Party Reviews
    (3.5)
  • Quality
    (4.3)
  • Cost
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  • Design
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