Is Zocdoc Legit? A Review of the Online Healthcare Booking Platform 

By Jared Levenson  ✔️ Updated ✔️ Reviewed ✔️ Fact-checked on April 19, 2023

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When it comes to taking care of our health and well-being, we want to make sure that we’re choosing the best possible option available to us.

In today’s digital age, we’re fortunate with a multitude of options when it comes to finding quality medical providers, including online booking platforms like Zocdoc.

But with so many different options available, it’s natural to have some questions about the legitimacy of these services. So, is Zocdoc legit? In this blog post, we’ll take a closer look at Zocdoc and the unique features it offers to see how it stacks up.

Zocdoc - Free
Overall
4.6
  • Third Party Reviews
    (4.5)
  • Quality
    (4.5)
  • Price
    (5)
  • Design
    (4.5)

Zocdoc

Zocdoc is best for adults with healthcare insurance, who want to try a modern way to book healthcare appointments, and who have access to the internet. Additionally, fans of Yelp or other online review services will be more likely to become Zocdoc fans.

However, not everyone is a fit for Zocdoc. Adults who do not feel comfortable using the Internet for healthcare, or already have existing and satisfying relationships with their healthcare providers are not ideal for Zocdoc.

Pros

  • Convenience: Zocdoc allows patients to easily book appointments with doctors and healthcare providers from their phone or computer, without needing to call around and schedule appointments manually.
  • Time-Saving: Zocdoc cuts down on wait times in doctor’s offices as patients can book and confirm appointments electronically, reducing the need to do so physically at the clinic.
  • Access to New Providers: Zocdoc provides a comprehensive list of providers along with their biography, ratings, and reviews, allowing patients to learn about and select the best provider who can address their specific health issue.Transparency: Zocdoc provides verified ratings and feedback from previous patients that can help assess the suitability of a provider, with the additional benefit of patient privacy as they can provide feedback anonymously.
  • Insurance Coverage: Zocdoc facilitates the verification of insurance coverage for healthcare services, giving patients an idea of how much they will be paying out of pocket.
  • Seamless Navigation: The app provides an easy-to-use interface that simplifies the process of selecting a provider, booking an appointment, managing your appointment schedule or canceling an appointment.

Cons

  • Insurance Inaccuracies: Occasionally, when verifying insurance coverage, Zocdoc and healthcare providers may provide inaccurate information on coverage, resulting in patients unknowingly footing large bills.
  • Provider Availability: Patients may face challenges finding available providers to meet their needs, depending on their insurance plan, preferred location, and medical urgency.
  • Cancellations: There may be instances where a provider cancels an appointment last minute or changes your booking to a different location which may inconvenience patients without adequate notice.
  • Inadequate Support: In some cases, it can be difficult to get adequate support or help from the Zocdoc team, especially if there is an issue with insurance coverage or appointment booking.
  • Security Concerns: Patients may need to share personal and sensitive information to use the Zocdoc platform. While the app maintains privacy and security measures, concerns may arise regarding the security of patient data.

Quick Zocdoc summary:

  • Zocdoc is best for adults with healthcare insurance, who want to try a modern way to book healthcare appointments, and who have access to the internet. Additionally, fans of Yelp or other online review services will be more likely to become Zocdoc fans.
  • However, not everyone is a fit for Zocdoc. Adults who do not feel comfortable using the Internet for healthcare, or already have existing and satisfying relationships with their healthcare providers are not ideal for Zocdoc.
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by u/booboolurker from discussion Is Zocdoc reliable / usable?
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What Is Zocdoc? 

Zocdoc is an online medical booking platform that allows people to easily find and book appointments with doctors and healthcare professionals in their area.

Users can search for providers based on location, specialty, availability, insurance, and more. Once a user finds a provider that meets their needs, they can book an appointment directly through the platform.

How Does Zocdoc Work? 

  1. When a user signs up for Zocdoc, they provide basic information such as their name, location, and insurance information.
  2. From there, they can begin searching for providers based on their specific needs. The platform offers a range of filters to help narrow down the search, such as the type of care needed like online therapy, the provider’s gender, and the accepted insurance plans.
  3. Once a user finds a provider that they’re interested in, they can see their availability and book an appointment directly through the platform.

Additional articles about the following topics can be found on Online Mental Health Reviews: the security of Zocdoc, who should and shouldn’t use Zocdoc, red-haired actresses in Zocdoc advertisements, provider Zocdoc subscription information, jobs and careers at Zocdoc, Zocdoc contact info, how to find a Zocdoc dentist, and how to create an account on Zocdoc.

What Are The Features That Make Zocdoc Unique? 

One of the most unique features of Zocdoc is its user-friendly interface.

  • The platform is designed to be clear and simple to navigate, making it easy for even the least tech-savvy users to find the primary care doctor they need. Zocdoc also offers a range of filters to help users find the right provider, including filters for insurance, location, gender, and more.
  • According to New York City Data Science1, there are more than 47,000 verified doctors in the US listed on Zocdoc
  • Additionally, the platform offers a scheduling tool that allows users to book appointments directly through the platform, without having to call the provider’s office or wait on hold.
  • Comprehensive list of healthcare professionals from obstetricians, therapists, and doctors.

You can see below general information about Zocdoc2 (from a Zocdoc report, so watch out for potential bias, but from our additional research everything seems about right), including the professions listed on their website and some interesting facts about the people who use Zocdoc.

Is Zocdoc legit And Safe To Use? 

Yes, Zocdoc is a legit and safe platform to use.

  1. The platform is HIPAA-compliant, which means that users’ sensitive medical information is kept secure and confidential.
  2. Additionally, Zocdoc takes a variety of security measures to protect its users’ data and prevent unauthorized access.
  3. Finally, Zocdoc’s provider network is carefully vetted to ensure that users are only connecting with licensed and reputable healthcare professionals.

How Does Zocdoc Work for Therapy?

Zocdoc is an online platform that makes it easier to access mental health care, including online therapy.

  • It allows you to search for therapists who take your insurance and book video appointments with them. You can also use the provider search tool to find a therapist who suits your preferences.
  • Once you’ve found a therapist, you can fill out check-in forms and complete most of the paperwork online before your appointment. Zocdoc also partners with Headway to improve patients’ access to in-network mental health care.

Using Zocdoc can help make it easier to get the care you need without leaving home. It’s a convenient way to find a therapist and schedule an appointment quickly and easily.

However, generally speaking, Zocdoc does not offer online therapy with text messaging. Nor do their services cater to teens. If you are looking for texting and support for a teenager, you may want to try Talkspace instead.

Pros And Cons Of Zocdoc

Zocdoc is an online platform that helps people find and book medical appointments. It can be a great tool and resource for those who are struggling with mental health issues, as it makes it easier to find and access care.

However, there are both pros and cons to using Zocdoc.

Pros:

  • Zocdoc makes it easy to search for doctors in your area who specialize in mental health care.
  • You can view reviews from other patients before booking an appointment, so you can get a better idea of what to expect from the doctor.
  • You can also easily compare prices between different doctors, so you can make sure you’re getting the best deal possible.
  • The platform also allows you to book appointments quickly and easily, without having to call or visit the doctor’s office in person.

Cons:

  • The information on ZocDoc may not always be accurate, so it’s important to double-check before booking an appointment.
  • Some doctors may not accept insurance plans through ZocDoc, so you may have to pay out of pocket for your appointment.
  • There is also a lot of competition on the platform, which means that some doctors may be more expensive than others.
  • Lastly, patients may cancel their appointments at the last minute, which could leave you without an appointment if you don’t plan.

Overall, ZocDoc can be a great resource for those looking for mental health care services. However, it’s important to consider both the pros and cons before deciding on whether or not to use this platform.

Who is Zocdoc best for?

Zocdoc is best for people who are looking for a doctor near them or need to make an appointment quickly.

Zocdoc also offers verified reviews from other patients, so you can read about their experiences with a particular doctor before making an appointment.

Additionally, you can search specifically for doctors who have appointments available before 10:00 am or doctors’ offices after 5:00 pm.

Zocdoc works with many health insurance providers, including Aetna and Blue Cross Blue Shield, and accepts Medicaid as well.

Overall, Zocdoc is a great resource for anyone looking to find and book an appointment with a doctor quickly and easily.

However, while Zocdoc does allow you to connect with a doctor quickly, they do not combine prescription medicine with doctors. If you are looking for a quick meeting with a doctor that’s related to a medical prescription, you’ll want to look at Sesame Care.

Who Uses Zocdoc?

Here is a list of 25 different types of people who frequently use Zocdoc:

  1. Doctors looking for a listing to increase their visibility
  2. Patients seeking a dermatologist for skin issues
  3. People looking for a dentist for teeth issues
  4. People with chronic illnesses who need an ongoing specialist
  5. Patients searching for a mental health provider
  6. Expectant parents looking for an obstetrician or midwife
  7. Individuals in need of physical therapy
  8. Families searching for specialists in pediatric care
  9. Customers seeking a primary care physician
  10. Seniors requiring geriatric care and assistance
  11. People needing occupational therapy services
  12. Patients undergoing fertility treatments
  13. Patients searching for an allergy specialist
  14. Individuals seeking behavioral therapy services
  15. Customers needing sports medicine services
  16. Those with chronic pain in need of pain management treatment
  17. Adults seeking orthopedic surgery
  18. Customers wanting nutrition counseling
  19. Those wanting radiology services
  20. People in need of general surgery
  21. Patients requiring vision services
  22. Customers needing cardiac care
  23. Individuals in search of sleep clinics
  24. Those wanting STD screens
  25. Patients with cancer requiring oncology treatments

Top 10 Reasons People Book A Zocdoc Appointment

According to an internal report from Zocdoc2, the 10 most commonly booked appointments are for:

  1. STD Testing – People may decide to book an appointment with Zocdoc for STD testing due to concerns about possible exposure or symptoms, as well as to gain peace of mind. This can be a particularly stressful experience for those who are unsure if their symptoms are caused by an STD, and Zocdoc can provide quick access to medical professionals who can help diagnose and treat the condition.
  2. Relationship Struggles – People may book an appointment with Zocdoc when struggling in their relationships, whether it be a spouse, family member, friend, or romantic partner. Mental health specialists on Zocdoc can provide helpful advice and guidance on how to manage difficult conversations and work through underlying issues that are causing strain in the relationship.
  3. Borderline Personality – People may choose to book an appointment with Zocdoc when they suspect that they or someone close to them is suffering from Borderline Personality Disorder (BPD). Treatment for BPD typically includes a combination of medication and talk therapy, which ZocDoc can help people find quickly and easily.
  4. Pregnancy Testing – Many people book appointments with ZocDoc when they suspect they may be pregnant so that they can get professional advice from doctors or midwives as soon as possible. This service can help alleviate anxiety by offering accurate results and expert guidance on the next steps after the test is done.
  5. Marriage & Family Therapy – Individuals may opt for marriage & therapy counseling appointments with ZocDoc when their relationships have become strained due to mental health issues like depression or anxiety, anger management problems, addiction, or infidelity within the relationship. Mental health experts on the platform can offer personalized strategies that address underlying causes of conflict and disruption in relationships to achieve resolution or improved communication between couples and families involved.
  6. The Flu – People turn to Zocdoc when they suspect they have contracted the flu virus due to symptoms such as sore throat, fever, coughing, etc. so that they can get a clear diagnosis and start treatment right away if needed to prevent further complications down the line such as pneumonia or bronchitis.
  7. Eye Exam – People often use services like ZocDoc to book annual eye exams which are essential for maintaining good vision over time; these exams help detect early signs of eye diseases through lab tests conducted by optometrists which allow users to receive treatment before their condition worsens.
  8. Cognitive Behavioral Therapy – Booking appointments with CBT therapists via ZodcDoc is another popular option for many people struggling with anxiety, PTSD, or addiction; this type of therapy helps individuals learn better-coping mechanisms aiming at addressing root causes of psychological trauma rather than merely treating its symptoms.
  9. Couples Therapy – Couples therapy often involves both parties discussing past hurts so that each person can understand why tensions arise within their relationships; booking this type of session through platforms like zodcDoc allows individuals easy access to impartial third-party mediators who will facilitate constructive communication between them without bias
  10. Grief Counseling – During times of loss counselors often offer valuable insight into dealing with grief while helping vulnerable patients process painful emotions surrounding the death; many people utilize this service provided by qualified practitioners available through zodcDoc to heal during trying times

Zocdoc Alternatives (For Doctors)

If you are a doctor, please know Zocdoc is not the online platform that can help you get more clients, manage bookings, and reduce costs.

  1. NexHealth – NexHealth is a patient communication platform that connects healthcare providers with their patients for secure video calls, appointment scheduling, and other telehealth solutions. Link to NexHealth
  2. Opencare – Opencare is an online booking platform that allows healthcare providers to manage bookings and interactions with patients, connect with other practitioners, and accept payments online. Link to Opencare
  3. PatientPop – PatientPop offers a suite of digital marketing solutions designed to help medical practices grow their patient base by improving online visibility, optimizing online search results, and streamlining appointment bookings. Link to PatientPop
  4. Athenahealth – Athenahealth provides cloud-based medical practice management services such as electronic health records (EHR), patient engagement tools, telemedicine platforms, financial analysis tools, and more. Link to Athenahealth
  5. CareCloud – CareCloud is an integrated practice management and EHR software designed for the modern clinic or hospital setting which can be used on desktop computers or mobile devices for ease of use. Link to CareCloud
  6. DrChrono – DrChrono is a comprehensive practice management system with features like integrated billing and payment processing, appointment scheduling and reminders, as well as customizable patient portals available on both desktop and mobile devices. Link to DrChrono
  1. Better Business Bureau (BBB) – Zocdoc receives a 4.28 / 5 average rating from 347 verified reviews.
  2. Sitejabber3 – Based on 1,394 reviews, Zocdoc has a rating of 3.76 / 5 stars, which means that most customers are happy with their purchases. Most of the positive reviews of Zocdoc on SiteJabber focus on customer service, a great experience, and basic care. Zocdoc is number one on SiteJabber’s list of Doctor Reviews sites.
  3. Trustpilot – 4.3 / 5 average score from 7,265 reviews. Reviews are overwhelmingly positive.
  4. Apple App Store – Zocdoc gets a 4.5 / 5 average rating from 12,100 ratings.
  5. Google Play Store – 4.4 / 5 average score from ‎12,030 ratings.

Can Zocdoc Reviews Be Trusted?

Zocdoc reviews can be a helpful tool in finding the right provider for you.

  • Zocdoc reviews are verified by patients who have seen the provider, so you can trust that the reviews are from real people.
  • Additionally, Zocdoc verifies that all providers listed in positive reviews on their platform are licensed and in good standing in the states they practice in.
  • Zocdoc asks for reviews after every visit, which means that there are more reviews overall. This means that not only the very happy or very angry patients leave reviews on their own. This gives you a more accurate sample of patient feedback (good, bad, and in between) to help you choose the right provider.

Zocdoc Pricing

Patients don’t have to pay anything to use Zocdoc to make an appointment.

  • Zocdoc wants to make it as easy as possible for people to get the help they need.
  • Please keep in mind that their services are totally different from any costs that patients may have to pay when they go to the provider, such as copays. If a patient isn’t sure how much a doctor’s visit will cost, they should ask their healthcare source or insurance company.

Doctors and other health providers pay around $3,000 per year for a Zocdoc listing.

About The Business Of Zocdoc

Zocdoc is an online platform that connects patients with healthcare providers. It was founded in 2007 by Cyrus Massoumi, Nick Ganju, and Oliver Kharraz. The goal of Zocdoc is to make it easier for people to find and book appointments with doctors and other medical professionals.

Just like Yelp, users can search Zocdoc for free and businesses pay to list their services on Yelp.

This means patients can use the Zocdoc website or app to search for healthcare providers in their area who accept their insurance. They can then book an appointment instantly online. Patients can also read reviews of doctors from other patients, which helps them make an informed decision about which doctor to choose. All for free!

In addition to helping patients find and book appointments, Zocdoc also offers a variety of services for healthcare providers. These include patient scheduling, appointment scheduling appointments, reminders, and analytics tools that help providers better understand their patients’ needs.

Overall, Zocdoc is a great resource for both patients and healthcare providers alike. It makes it easier than ever before to find and book appointments with doctors in your area who accept your insurance plan.

What Is Unique About Zocdoc?

Zocdoc is unique in that it allows you to search for doctors based on your specific needs, such as location, availability, insurance coverage, and more.

You can even read reviews from other patients to help you decide which doctor to choose.

Plus, Zocdoc offers a convenient video chat option so you can connect with your doctor without ever leaving your home.

With Zocdoc, you can get the care you need when it’s most convenient for you.

Why Do Doctors Use Zocdoc?

Doctors use Zocdoc to make it easier for patients to find and book appointments.

This makes it easier for doctors to fill their unused capacity, as well as help patients find the right doctor quickly and conveniently.

Additionally, Zocdoc provides a scheduling system on a paid subscription basis for medical personnel.

The platform also allows multiple physicians to be listed under one account in the same location, making it even more cost-effective for doctors.

Overall, Zocdoc helps both doctors and patients by providing an easy way to manage medical appointments and find the right doctor quickly and conveniently.

Who Is Zocdoc’s Biggest Competitor?

ZocDoc is an online healthcare platform that helps patients find and book appointments with doctors. Its main competitors are Vitals, Practice Fusion, Phreesia, Evariant, Healthgrades, and PatientPoint.

These companies all offer similar services to ZocDoc, such as helping patients find and book appointments with doctors.

When choosing a healthcare provider or booking an appointment it’s important to compare the different options available to make the best decision for your needs. Each company offers different features and services so it’s important to research each one before making a decision

What Is The Best Site For Rating Doctors?

If you are looking for the best site to rate doctors, there are several options available. Yelp, Vitals, Google My Business, Healthgrades, ZocDoc, RateMDs, Doctor.com, Wellness.com, and CareDash are all popular physician review sites that can provide helpful information about doctors and their services.

Additionally, OpenMD and ScoreDoc have ratings and reviews from patients that can help you make an informed decision about which doctor is right for you. WebMD also has a directory of doctors with patient reviews that can be useful when making a decision.

Finally, HealthGrades and RealSelf both offer comprehensive information about physicians and hospitals that can help you find the best doctor for your needs.

Does Zocdoc Privacy and Does Zocdoc Sell Data?

Does Zocdoc Sell Data? The answer is no.

Zocdoc takes the security of its users’ data very seriously and never sells it to other third-party sites or parties. This includes payment card numbers, radiological or diagnostic reports, and medical records since Zocdoc does not store this type of data.

The company also has a privacy policy that states that any data collected when making an appointment is protected by HIPAA regulations. However, searches conducted on the site may not be protected.

Is Zocdoc Legit? Our Conclusion: 

When it comes to finding the right healthcare provider, it’s important to have options. Online medical booking platforms like Zocdoc can be a valuable tool in helping people find the care they need quickly and easily. So, is Zocdoc legit? Absolutely.

With its user-friendly platform, robust features, and emphasis on user safety and security, Zocdoc is a high-quality option for anyone in need of medical care.

We’d love to hear from you about what you think of Zocdoc! Do you have any questions health concerns or doubts about its legitimacy?

Feel free to leave them in the comments below. Also, if you know of any great mental health services, apps, or courses we should check out, let us know – we’re always looking for new products to buy and test!

Sources

  1. Bialer, J., Chugani, V., Zhang, V., Lee, P., Berke, A., Kim, B., Meier, B., & Villar, I. (2017, February 23). Scraping Data From Every Single ZocDoc Doctor. Data Science Blog. https://nycdatascience.com/blog/student-works/web-scraping/scraping-data-from-every-zoc-doc-doctors/
  2. Z. (2022, June 20). Zocdoc Reports – The Healthcare Experience: 2022 – Zocdoc Reports. The Paper Gown. https://www.zocdoc.com/blog/zocdoc-reports-the-healthcare-experience-2022/
  3. Zocdoc Reviews – 3.8 Stars. (2023, January 20). Zocdoc Reviews – 1,394 Reviews of Zocdoc.com | Sitejabber. https://www.sitejabber.com/reviews/zocdoc.com

If You Are In Crisis

If you’re in an emergency and need help right away, there are options available to you. Call 911 for immediate assistance or call the 988 Suicide and Crisis Lifeline by dialing 988 if you are thinking about hurting yourself. You can also contact the SAMHSA National Helpline at 800-662-HELP (4357) for free, confidential service to help people with mental or substance abuse disorders find treatment and get information about it 24/7.

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