Making the Most of Medi-Cal Telehealth for Urgent Care Needs

By Jared Levenson - Reviewed on September 3, 2023
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In recent years, healthcare has evolved to prioritize accessibility and convenience. Enter Medi-Cal Telehealth Urgent Care – a game-changer that merges telehealth and urgent care to provide immediate medical attention.

In this blog, we’ll explore how it works, its benefits, and how it simplifies healthcare for those facing barriers.

As a team of mental health professionals with years of experience, the Online Mental Health Review Team is uniquely qualified to provide valuable insights on medical for urgent care.

Let’s dive in!

What is Telehealth Urgent Care?

Telehealth company, or telemedicine, refers to using technology to facilitate remote medical consultations and healthcare services.

It enables patients to connect with healthcare professionals from their homes using video calls, phone calls, or messaging platforms.

On the other hand, urgent care focuses on providing prompt medical attention for non-life-threatening conditions that require immediate care but do not warrant a visit to the emergency room.

What is The Current State of Medi-Cal Telehealth?

Medi-Cal’s telehealth services have been transforming the healthcare landscape since 1996, when the California Telemedicine Advancement Act was passed.

  • With a focus on making healthcare more accessible, Medi-Cal offers several telehealth services that allow patients to access medical aid remotely, often with no pre-approval required.
  • These services range from providers like Teladoc, where members can receive free care, to platforms like Virtual Care California, which offers fully online medical services.
  • Telehealth is not just limited to physical health services; organizations like Blue Shield of CA Promise Health Plan also provide mental and behavioral health services.
  • Additionally, resources like California Urgent Care Center are available seven days a week, offering flexibility for those with busy schedules. Sesame Care also connects users to urgent care.
  • The availability of these services provides a convenient alternative to traditional in-person visits, especially for non-emergency medical conditions.

Whether as an individual seeking care or a provider wanting to learn more about telehealth, these services offer an innovative approach to healthcare that prioritizes accessibility and convenience.

Benefits of Direct-to-Patient Telehealth

Here is a quick overview of the benefits related to Direct-to-Patient Telehealth, an innovative form of telemedicine that allows individuals to receive healthcare services remotely.

  • Remote Healthcare Services: Direct-to-patient telehealth enables patients to access healthcare services from the comfort of their homes through video or audio calls, eliminating the need for in-person visits.
  • Convenience and Accessibility: It provides convenient access to healthcare professionals, particularly for individuals residing in rural or underserved areas.
  • Versatile Medical Services: Direct-to-patient telehealth can be utilized for various medical services, including primary care, mental health counseling, and follow-up appointments.
  • Flexibility and Convenience: It offers flexibility in scheduling appointments and reduces the need for travel and waiting times, enhancing patient convenience.
  • Enhanced Patient Outcomes: Research has shown that Direct-to-Patient Telehealth can improve patient outcomes and satisfaction, contributing to better healthcare experiences.

Conditions Treated through Medi-Cal Telehealth Urgent Care:

Medi-Cal Telehealth Urgent Care covers a wide range of non-emergency medical conditions, including but not limited to:

  • Allergies and asthma
  • Cold and flu symptoms
  • Minor injuries, such as sprains and strains
  • Skin rashes and infections
  • Urinary tract infections (UTIs)
  • Respiratory infections
  • Minor digestive issues

DrHouse is a similar alternative for online virtual and urgent care.

However, it’s important to note that it is still crucial to call 911 or seek immediate in-person medical care in severe emergencies or life-threatening conditions.

Does my health plan cover telehealth services?

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Generally speaking, you just do some research yourself to uncover whether our health plans cover telehealth services. Here are some places to start looking:

  • Understanding Insurance Coverage: Explaining the factors that determine if health insurance plans, such as state regulations, specific plan policies, and coverage limitations, cover telehealth services. (Source:
  • Checking with Your Health Plan: Encouraging individuals to contact their health insurance provider directly to inquire about telehealth coverage, including video visits, virtual consultations, and reimbursement options. (Source: American Medical Association)
  • Medicaid and Medicare Coverage: Discussing the coverage of telehealth services under Medicaid and Medicare, providing information on eligibility, services covered, and related guidelines. (Sources:
  • State-Specific Telehealth Laws: Informing readers about potential variations in telehealth coverage across different states, as some states have enacted laws mandating telehealth coverage while others may have a more limited range. (Source: National Conference of State Legislatures)

It’s crucial to note that your telehealth benefits and coverage can vary depending on individual health insurance plans and specific circumstances, so it’s advisable to consult with your insurance provider for accurate and up-to-date information.

List of Resources for Medi-Cal Telehealth Urgent Care

Here are some resources regarding Medi-Cal telehealth urgent care:

  1. Telehealth – DHCS – This page provides an overview of Medi-Cal’s telehealth coverage that began in 1996 with the passage of the California Telemedicine Advancement Act (SB 1665).
  2. Telehealth with Teladoc | L.A. Care Health Plan: This page offers information about Teladoc, a free service for L.A. Care Medi-Cal members, and no pre-approval is needed.
  3. Medi-Cal Phone & Video Medical Appointments: This page provides information on booking appointments through the app, on the website, or with a call to 1-800-TELADOC (835-2362). Medical appointments can occur 24/7.
  4. Telehealth Services in California: This page provides information about fast and affordable telehealth services in California.
  5. Telehealth, Doctor’s Office, Urgent Care or Emergency Room: This page guides when to use different types of care, including telehealth, your doctor’s office, urgent care centers, and emergency rooms.
  6. Free Telehealth Resources for California Patients: This page offers free telehealth resources for California patients, including videoconferencing with doctors.
  7. Teladoc | Blue Shield of CA Promise Health Plan: This page provides information about Teladoc, a telehealth service for members of Blue Shield of CA Promise Health Plan.
  8. What Is Telemedicine? | California Urgent Care Center: This page explains what telemedicine is and provides contact information for California Urgent Care Center.
  9. Online Doctor Visits | Virtual Urgent Medical Care: This page provides information about Virtual Care California, a fully online/virtual medical care provider.
  10. Telehealth Services | MedStar Health: This page provides information about how to get health care via video for non-emergency medical conditions from MedStar Health.

Please explore these resources to learn more about Medi-Cal telehealth urgent care options.

Medical Telehealth Urgent Care Conclusion:

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Medi-Cal Telehealth Urgent Care has emerged as a game-changing solution that empowers individuals to receive prompt medical attention in a convenient and accessible manner. By combining telehealth technology with urgent care services, it revolutionizes the way we approach healthcare. 

With undeniable benefits, simplified processes, and reduced exposure risks, Medi-Cal Telehealth Urgent Care is undoubtedly shaping the future of accessible and patient-centric healthcare.

Remember, consult a healthcare professional who can guide you through the best course of action based on your needs and circumstances when faced with any medical or health concerns.

To learn more about telehealth, consider our articles covering accessibility, Medi-Cal, Medicaid, behavioral, for anxiety, urgent care, Georgia, Florida, and occupational therapy.

We value your input! If you have any questions regarding Medi-Cal Telehealth Urgent Care or if you’d like to suggest a mental health service, app, or course for the Online Mental Health Review platform to review next, please leave a comment below. Your feedback helps us provide our readers with the most relevant and helpful content.

If You’re In An Emergency: 

If you are in a crisis and cannot wait for an online therapy appointment, it’s essential to prioritize your safety. In such situations, please call 911 immediately. If you are experiencing thoughts of self-harm, reach out to the 988 Suicide and Crisis Lifeline by dialing 988 for immediate assistance. This helpline operates 24/7 and ensures that help is always available. 

Additionally, you can contact the National Helpline of the Substance Abuse and Mental Health Services Administration (SAMHSA) at 800-662-HELP (4357). This confidential service provides information and support for individuals with mental health or substance abuse disorders, offering treatment options and guidance round-the-clock every day of the year.

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