Collection of Personal Information
We may collect the following types of personal information when you use our Services: name, address, email address, telephone number, and age/date of birth. We may also collect other non-personal details such as IP address and device type.
We may also collect sensitive personal information from individuals who choose to contribute content via forums or message boards on our site. This could include mental health diagnosis/treatment history and medical records. The same applies if individuals choose to submit reviews regarding mental health service providers on our site.
Use of Personal Information
We use your personal information for the following purposes:
- To provide service support e.g., responding to queries or comments submitted by users;
- To facilitate delivery of products/services requested by users;
- To send marketing communications; * To improve customer relations; * For fraud control or security purposes; * To monitor usage trends in order to improve user experience; * For research & development activities relating to OMHR products & services; & * To comply with legal requirements where applicable.
Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
- In accordance with governmental requests made under a court order; * If required under the law (for example if required by tax authorities); * In response to valid inquiries from law enforcement bodies; * To protect the rights, property, or safety of our company, employees and customers;
Storage/Security of Data
Our company takes precautions – including administrative, technical and physical measures – designed to safeguard your personal data against loss, theft, and unauthorized access, use, and modification. We store all data collected through our Services securely while they are being processed. However, we cannot guarantee 100% security since there may be factors beyond our control that affect the security of user data transmitted through the internet. Any payment transactions carried out through our Services are encrypted using SSL technology generally accepted as the industry standard for secure online transactions unless stated otherwise at the point of collection (e.g purchase page).
You have a right at any time: * To request a copy of any data held about you by us * Make corrections where necessary/request deletion/withdraw consent Note that certain data must be retained for legal reasons so deletion requests may not always be fulfilled immediately especially if legal proceedings are pending or anticipated.
Changes to this Policy