Sesame Care Reviews on the Better Business Bureau

By Jared Levenson - Reviewed on February 22, 2023
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My First Time Using Sesame Care: The Good, The Bad, and The Ugly

The Better Business Bureau (BBB) is a nonprofit organization healthcare industry and health insurance company that provides reviews for businesses to help consumers make informed decisions about their purchases.

Sesame Care is one such business, and people can find a variety of Sesame’s customer reviews on the BBB website.

In this blog post, we will analyze these reviews to understand more about Sesame Care!

If you are not familiar with Sesame Care, here is a summary review:

Sesame Care - $19-$250+
  • Third Party Reviews
  • Quality
  • Cost
  • Design


Overall, Sesame is a great choice specifically if you don’t have insurance, want to talk with a doctor quickly, or want prescriptions.


  • Provides online psychotherapy, marital therapy, and psychiatry
  • Qualifying prescriptions can be delivered for $5
  • Same-day appointments with some providers
  • Affordable, convenient medical appointments
  • Schedule virtual and in-person meetings
  • Same-day or next-day appointments available
  • Vetted providers have clean disciplinary records
  • No insurance needed for services
  • All visits have upfront pricing
  • Free shipping and affordable medicines
  • No membership or subscription charge to use services


  • Does not accept insurance
  • Limited provider availability in several states
  • Couples must attend sessions from the same place
  • Online payment only—no cash, checks, or money orders
  • Doctors set their rates meaning pricing can vary
  • Prescription choices are sometimes limited

Customer Reviews on the BBB Website 

Sesame has a B+ rating from the Better Business Bureau (BBB), with an average rating of 2.27 out of 5 stars from 15 reviews. Many BBB Sesame reviews talk about how late, rude, and unresponsive doctors are. Other complaints center on Sesame’s medical care and customer service, such as problems with refunds. In the last three years, Sesame’s customer support has fixed 11 out of 12 complaints.

Closed Customer Reviews 

In addition to current customer reviews, there are also dozens of closed customer reviews on the BBB website for Sesame Care.

For most companies, closed customer reviews usually mean that they have resolved whatever issue was initially reported by the customer; however, this isn’t necessarily true in this case because some closed customer reviews don’t contain any information about how or why they were resolved.

This suggests that either these issues were resolved privately or without any action taken by either party involved in the dispute.  

Is Sesame Care trustworthy?

When it comes to determining whether Sesame Care is a trustworthy provider of healthcare services, the answer is a resounding yes. Just like Sesame’s logo, the answer is simple:

Reviews on Trustpilot average a 4.2-star rating with nearly 700 reviews, and more than 75% of them are positive.

  • Affordable and easily accessible healthcare appointments
  • A mix of telehealth and in-person care
  • Some appointments are available same day or the next day
  • A huge variety of services

How does Sesame care make money?

Sesame Care is a cash-pay marketplace for healthcare services that helps patients and providers manage their care directly. Sesame Care makes money by charging a percentage of the charge of each visit, which typically ranges from 50% to 70% discount off typical cash-pay prices.

This has helped reduce overall healthcare costs for over 100,000 Americans. Here are some ways Sesame Care makes money:

  • Charging a percentage of the charge of each visit
  • Offering discounts ranging from 50% to 70% off typical cash-pay prices
  • Providing tools to manage care directly
  • Taking care of billing and other administrative tasks

How does Sesame telehealth work?

Sesame Care is a telehealth platform that offers direct-to-patient care. It provides patients and doctors with the tools to manage their care without considering health insurance, making it easier for them to access medical and mental health services.

Sesame Care works by connecting patients and providers virtually, allowing them to book appointments online. Here are some of the benefits of Sesame Care:

  • Patients can book virtual medical and mental health visits
  • Patients can choose from providers around the country
  • Doctors are connected without considering health insurance
  • The platform also works in conjunction with other video conferencing software
  • Patients can determine the type of care they need – from urgent care to MRI machines
  • Patients can select their doctor

Sesame medications

Sesame medications are an innovative way to get your prescription or refill for just $5 with free delivery when you see a doctor on Sesame.

With SesameRx, consumers can access hundreds of generic medications at the best price with no health insurance required.

This includes common medical conditions such as allergies, depression, diabetes, and high blood pressure. Additionally, SesameRx offers around 200 FDA-approved generic medications for $5 and free delivery in the US.

Benefits of Sesame Medications:

  • Get your prescription or refill for just $5 with free delivery when you see a doctor on Sesame
  • Access hundreds of generic medications at the best price with no health insurance required
  • Offers around 200 FDA-approved generic medications for $5 and free delivery in the US
  • Can help treat common medical conditions such as allergies, depression, diabetes, and high blood pressure

What are the problems with sesame care, according to BBB?

Sesame Care is a telehealth platform that has been accredited by the Better Business Bureau (BBB) since December 2022. It offers upfront pricing, both virtual and in-person visits, and affordable appointment and prescription costs.

However, there have been some issues with Sesame Care’s BBB rating. Customers have reported that they received slow responses to negative reviews, as well as limited customer service support. Additionally, customers have noted that the cost of their prescriptions was higher than expected.

  • Slow response to negative reviews
  • Limited customer service support
  • Higher than-expected prescription costs

Sesame Care BBB Conclusion:

Overall, it appears as though most customers who use Sesame Care’s services tend to be satisfied with their experience despite some isolated incidents here and there.

The fact that so many closed customer reviews don’t contain any information about resolution is troubling but doesn’t necessarily reflect poorly on Sesame Care itself since these issues may have been resolved without any involvement from them at all.

That being said, it’s still important for potential customers to keep an open mind when considering using their services – especially given the nature of online therapy – and make sure they read through both current and past customer reviews before making any decisions about whether or not they should use them as their provider of choice.

Want to learn more? Our team has covered Sesame Care: benefits, quality, what to know, logo, telehealth, MRI, Better Business Bureau, and customer service.

Finally, tell us what mental health software to review next on Online Mental Health Reviews. If you have stories about using a particular product or know of a discount code, please share so everyone may benefit!


Sesame, Inc. | Better Business Bureau® Profile. (n.d.). Sesame, Inc. | Better Business Bureau® Profile.

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