Talkspace and Cigna: What You Need to Know

By Jared Levenson - Reviewed on February 22, 2023
Our team evaluates mental health products, services and platforms like BetterHelp. If you click a link below and make a purchase, we will receive an affiliate commission. Learn more.
Talkspace Review – Online Mental Health Reviews

Mental health virtual support services have become increasingly important in recent years.

Talkspace is a mental health personalized support online platform that offers virtual treatment services to users with the ability to access the help they need from the comfort of their own homes.

Cigna is an insurance provider that offers coverage for Talkspace map health management so customers can access the service without breaking the bank.

According to Cigma’s Newroom1, “These virtual services will be available through Cigna’s outpatient behavioral health coverage, subject to benefit plan cost share.”

In other words, if you are a Cigma member, you may get reduced Talkspace prices

Let’s take a look at why Talkspace and Cigna are two great partners for people looking for mental and emotional health support. 

First, here is an overview of Talkspace, including it’s major pros and cons:

Talkspace Review - $276-436
talkspace transparent logo

Name: Talkspace

Description: Talkspace might be for you if you're new to therapy or looking for mental health care that fits your schedule and location. Talkspace is an online service offering a range of mental health care options, including individual, teen and couples therapy along with psychiatry. Health insurance coverage is also accepted and various methods of communication are available to connect with therapists.

Offer price: $276-436

Operating System: Online

Application Category: Mental Health

Author: Online Mental Health Reviews

  • Third Party Reviews
  • Quality
  • Cost
  • Design

What Is Cigna? 

Cigna health is a global health service company dedicated to providing customers with quality medical care.

The company has been in operation since 1982 and provides services in more than 30 countries worldwide.

Cigna works with employers, individuals, families, and government entities to provide comprehensive healthcare solutions for international mental health awareness month.

How Do I Sign Up For Talkspace With Cigna? 

Signing up for Talkspace through Cigna is easy! All you have to do is visit Talkspace’s website and select “Cigna” as your insurance provider when prompted.

From there, you will be asked to enter your Cigna login information before being taken to a page where you can select the type of therapist you would like to work with based on your needs and preferences.

Once you’ve selected a therapist, all that’s left is to make an appointment time that fits into your schedule!  

What Are The Costs Of Talkspace With Cigna? 

The cost of using Talkspace through Cigna varies depending on which type of therapist you choose (e.g., psychotherapist vs psychiatrist).

However, many plans cover up to 80% of costs associated with using Talkspace after deductibles are met, so it’s worth checking if it makes financial sense for you before signing up!  

Here are the costs without the Cigna partnership!

Only Messaging Therapy



  • Text, Video and Audio Messaging

  • Guaranteed Daily Responses 5 Days / Week

Video + Messaging Therapy



  • Text, Video and Audio Messaging

  • Guaranteed Daily Responses 5 Days / Week

  • 4 Live Calls Per Month - 30 Mins

Video + Messaging Workshop



  • Text, Video and Audio Messaging

  • Guaranteed Daily Responses 5 Days / Week

  • 4 Live Calls Per Month - 30 Mins

  • Access to online workshop and training




  • $125.00 Follow-Up Sessions

  • $365 1st Session + 1 Follow-Up Bundle

  • $565 1st Session + 3 Follow-Up Bundle

  • $849 1st Session + 6 Follow-Up Bundle

Couples Therapy



  • 4 Live Calls Per Month

  • $65 For Extra Sessions

Why does Cigna Talkspace exist?

Cigna Talkspace is a behavioral provider network that allows customers to access convenient therapy options.

Cigna has partnered with Talkspace to offer members access to online behavioral strategy therapy, providing an alternative to traditional in-person visits.

With Talkspace, members can connect with licensed therapists or psychiatrists through text, video, and voice messaging.

This service is available for all Cigna products and members at the same cost as an in-network outpatient behavioral health visit.

  • To provide customers with convenient therapy options
  • To offer members access to online therapy
  • To provide an alternative to traditional in-person visits
  • To connect members with licensed therapists or psychiatrists through text, video, and voice messaging
  • To make this service available for all Cigna products and members at the same cost as an in-network outpatient behavioral health visit

How do you use Cigna Talkspace?

cigna talkspace

Cigna Talkspace is an online therapy platform and partnership that connects customers to licensed therapists through private messaging, video, and voice calls.

It is available for Cigna Behavioral customers and provides a convenient way to access mental and behavioral health services.

  • Register and confirm benefit eligibility at
  • Complete intake and assessment to see your curated list of therapist matches
  • Connect with a licensed therapist or psychiatrist online, by video, or text using Talkspace
  • Every Talkspace member is granted a complimentary, 10-minute video session
  • Email for any questions or concerns

Do people like Cigna Talkspace?

Cigna Talkspace offers convenient, private messaging therapy sessions that are covered by Cigna insurance. With this service, customers can access licensed therapists from the comfort of their own homes.

Here are some of the benefits of using Cigna Talkspace:

  • Access to licensed therapists
  • Private messaging therapy sessions
  • Convenient and accessible
  • Covered by Cigna insurance

How many people use Cigna Talkspace?

Cigna Talkspace is a virtual provider network that provides convenient therapy options to its customers.

As of May 2020, Cigna has added Talkspace to its rapidly-expanding virtual provider network, allowing its 14 million customers enrolled in employer-sponsored plans access to text and talk-based therapy.

To date, the service has been used by over 2 million people.

Here are some key points about Cigna Talkspace:

  • Cigna Talkspace offers convenient therapy options for customers
  • It is part of Cigna’s Behavioral Health network of more than 18,000 virtual behavioral health providers
  • 14 million customers enrolled in employer-sponsored plans can talk and text with therapists through this service
  • Over 2 million people have used the service so far

What are the problems with Cigna Talkspace?

Cigna Talkspace is an online therapy platform that connects patients with therapists through text, video, and voice messaging.

However, there have been some issues reported by customers regarding Cigna Talkspace. These problems include:

  • Charges and billing issues
  • Cancellation difficulties
  • Counselor no-shows
  • Difficulty adding multiple types of subscriptions to the same account
  • Cost share application similar to any in-office visit with a behavioral health provider

Does Cigna fully cover Talkspace?

No, Cigma and people enrolled in Cigma’s plan may participate in a cost-sharing program with Talkspace, which typically lowers costs.

How does Talkspace work?

cigna talkspace

Talkspace is an online and mobile therapy platform that connects users with licensed, experienced therapists from the comfort of their own devices. Through Talkspace, users can access 24/7 mental health care with flexible plans to meet their needs and lifestyle.

Here’s how it works:

  • Create an account and get matched with a therapist in your state
  • Send unlimited messages to your therapist anytime, anywhere
  • Receive personalized responses within 24 hours
  • Access video and audio sessions with your therapist
  • Get help for a variety of mental health issues

Does Talkspace accept EAP?

Talkspace is a digital therapy platform that has recently become a network provider for the Cigna Employee Assistance Program (EAP)2.

Talkspace’s Digital EAP aims to make accessing well-being services easier by offering a simplified solution that is easily accessible. Through this partnership, Cigna members across all products can access Talkspace at no cost for up to eight weeks.

Services are delivered predominantly in English, but Talkspace therapists are also available in Spanish.

talkspace insurance

You can find the current list of insurance providers partnering with Talkspace at


In conclusion, Talkspace and Cigna make great teams when it comes to providing quality mental health support from the comfort of one’s own home.

Whether you’re a Justworks employee looking for healthcare coverage or an individual seeking therapy services, Talkspace through Cigna could be just what you need!

Be sure to check with your insurance provider before signing up so that you know what costs are covered by your plan – doing so could save you money in the long run!


  1. Cigna Adds Talkspace To Its Rapidly-Expanding Virtual Provider Network. (2020, May 21). Cigna Healthcare Newsroom.
  2. Talkspace becomes Cigna EAP provider | Talkspace. (n.d.). Talkspace Becomes Cigna EAP Provider | Talkspace.

More Talkspace Resources

  1. We Bought Talkspace (Video) – Here’s Our Complete Review
  2. Why Michael Phelps Says, “Talkspace Saved My Life”
  3. Insurances Talkspace Accepts – Covers 40 Million Americans
  4. Talkspace Cost Breakdown – What We Paid
  5. The Public and Private Talkspace Discounts We Found
  6. Talkspace Phone Number (?)
  7. Talkspace Company Financial Info
  8. The Salary of Talkspace Therapists
  9. How To Cancel Your Talkspace Subscription
  10. The Talkspace App Is Popular!
  11. Talkspace Versus Calmerry
  12. Talkspace Versus Brightside
  13. Talkspace Versus Sesame Care
  14. Talkspace Versus Headspace

Leave a Reply

Your email address will not be published. Required fields are marked

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}

Related Posts