The Talkspace Help Center does not have a customer service phone number. Feel free to contact Talkspace at support@talkspace.com.
From what we’ve seen, Talkspace therapists answer quickly, usually within a few hours. However, Talkspace customer service takes 1-3 days between email responses making Talkspace a poor option for customer phone support.
Overall while Talkdoes does offer quality and comprehensive services, Talkspace customer support is not up to par with their other offerings.
This review will provide an objective overview of Talkspace’s customer service so that you can make an informed decision about whether or not this is the right service for you.
Please know that we have bought, tested, and emailed Talkspace customer support. We have documented our entire experience with Talkspace in the video playlist below:
Customer Service
The customer service provided by Talkspace is available 24/7 via email – but has slow response times. You can also send feedback reach out directly to your therapist if needed or submit questions on their website.
The customer service team is comprised of experienced professionals who have been trained in providing support for people in need of therapy services.
They take the time to answer all questions thoroughly and provide resources when necessary. Additionally, they can connect customers with therapists who specialize in specific areas such as PTSD or eating disorders if desired.
However, the Talkspace customer support response time is slow, averaging 1-3 days.
Safety Measures
Talkspace takes safety very seriously and has implemented several safeguards on its platform including encryption technology for all communications:
- Strict guidelines for therapist behavior
- Secure payment processing
- Secure storage of medical data
- Monitoring of conversations between clients and therapists
- Background checks on all staff members
- Regular training sessions for staff members
- Confidential hotline staffed by trained professionals
These measures ensure that clients feel safe using the platform while still having access to quality care from experienced professionals.
How Do You Contact Talkspace?
If you are looking to contact Talkspace, there are a few ways to do so. Here are some options for you:
- You can visit the Talkspace website and click on the “Contact Us” link at the bottom of the page. This will take you to a form where you can fill out your information and send a message to their support team.
- You may also email support@talkspace.com
- If you are a therapist or have employment-related questions, you can email training@talkspace.com
- If you are experiencing a mental health emergency, it is important to seek immediate help. Talkspace recommends calling the National Suicide Prevention Lifeline at +1 (800) 273-8255 or using other resources listed on their website.
Please know that Talkspace does not provide crisis counseling or emergency services. If you need immediate assistance, please reach out to a qualified healthcare provider or emergency services.
Is Talkspace 24-7?
If you’re wondering whether Talkspace is available 24/7, the answer is yes.
With Talkspace, you can connect with a licensed therapist from the comfort of your own home or anywhere else at any time.
Here are some key points to keep in mind:
- Talkspace offers unlimited messaging therapy, which means you can message your therapist whenever you need to.
- You can also schedule live video sessions with your therapist at a time that works for you.
- Talkspace has a large network of licensed therapists who are available around the clock, so you can be sure that there will always be someone there to support you.
- The platform uses secure and encrypted technology to protect your privacy and confidentiality.
However, please also know that Talkspace therapists are contractually obligated to reply 1x per day, 5 days per week.
In our experience, the therapists at Talkspace respond quickly within a few hours but customer support takes a few days.
So while you can reach out for support at any time, you will likely not get an immediate response.
How Do I Contact Talkspace live Customer Service?
Talkspace does not offer live customer service support.
How Long Does It Take Talkspace To Respond?
If you’re wondering how long it takes Talkspace to respond, the company guarantees that therapists will respond to you five days a week. However, the exact response time can vary based on your therapist’s schedule. In our experience, therapists typically respond within a few hours, but it can take up to 12-24 hours in some cases.
It’s important to note that Talkspace is not designed for crises and if you are experiencing an emergency, you should call 911 or go to your nearest emergency room.
What Is Live Chat On Talkspace?
Live chat on Talkspace is a mode of communication that allows you to connect with your licensed therapist in real-time via private messaging.
This feature was recently launched by Talkspace, giving members the option to choose from video, audio, or chat for their therapy sessions. Live chat therapy offers several benefits, including:
- Convenience: You can access therapy from anywhere at any time as long as you have an internet connection.
- Privacy: You can communicate with your therapist in a secure and confidential environment.
- Flexibility: You can choose the mode of communication that works best for you based on your preferences and needs.
- Accessibility: You can easily connect with your therapist without having to worry about transportation or scheduling conflicts.
Please know that Live Chat and Texting on Talkspace are the same thing. In both cases, you talk to your provider in the Talkspace private online room.
Talkspace Customer Service Chat
If you’re looking for information about Talkspace’s customer service chat, we’ve got you covered. Here are some key points to keep in mind:
- Talkspace offers online therapy services that allow you to connect with licensed therapists from the comfort of your own home.
- The company recently launched live chat sessions as one of three modes of communication (along with video and audio) for their members.
- If you are in a life-threatening situation, it’s important to call +1 (800) 273-8255 or use other resources to get immediate help.
- Their messaging therapy works by providing unlimited messaging therapy that allows you to communicate with your therapist at any time, from anywhere.
Talkspace Customer Service Hours
You may email Talkspace customer service at any hour or time of day, however, do not expect a response until 1-3 days.
Talkspace Phone Number
Talkspace customer support does not have a phone number, yet listed on ZoomInfo.com is a Talkspace phone number (212) 284-7206.
Talkspace Customer Support Conclusion:
Talkspace therapy and customer support are two different services.
- Talkspace therapy is responsive and quality.
- However, in terms of customer service, Talkspace provides okay customer service that somewhat meets the needs of its users.
More Talkspace Resources
- We Bought Talkspace (Video) – Here’s Our Complete Review
- Why Michael Phelps Says, “Talkspace Saved My Life”
- Insurances Talkspace Accepts – Covers 40 Million Americans
- Talkspace Cost Breakdown – What We Paid
- The Public and Private Talkspace Discounts We Found
- Talkspace Phone Number (?)
- Talkspace Company Financial Info
- The Salary of Talkspace Therapists
- How To Cancel Your Talkspace Subscription
- The Talkspace App Is Popular!
- Talkspace Versus Calmerry
- Talkspace Versus Brightside
- Talkspace Versus Sesame Care
Talkspace Review
Overall
-
Third Party Reviews
(3.5)
-
Therapists
(4.5)
-
Pricing / Insurance
(4.75)
-
Design
(4.5)
-
Customer Support
(3)
Summary
Talkspace is best if you’re new to therapy, have insurance, and looking for online convenience for mild to moderate mental health struggles.
Get $100 off your first month with code SPACE at Talkspace.com.
Pros
- No commuting with flexible online sessions from home
- Multiple subscription plans available
- Quick signup with user-friendly platform and app
- Constant access with round-the-clock text messages and live chats available
- You can choose your therapist from three options, allowing you to somewhat customize your experience
- Serves all 50 states
- You can switch therapists whenever you want at no extra cost.
- Has an easy-to-navigate app
- High user satisfaction
- Flexible plans, accepted by most health insurers and contract-free
- The service can connect you with a psychiatrist who can evaluate you and prescribe medication that you can pick up from your local pharmacy
- Provides individual therapy, couples, and teen therapy
- All sessions with well-qualified therapists
- The platform encrypts your conversations and offers a password-secured login system to keep your data private.
Cons
- Providers and AI algorithm choose 3 therapists for you
- No group or family counseling sessions
- Exact pricing only revealed upon sign-up
- Most affordable plan is messaging-only
- Text therapy may not be suitable for everyone as it may feel impersonal due to automated messages
- No sliding scale or financial aid options available
- Medicare and Medicaid do not cover services
- Live sessions are only 30 minutes long and must be purchased with higher-priced plans
- Overall best suited for cases of anxiety or depression
- If cancelled within the month, Talkspace will still charge the subscriber for the entire month
- AI analysis may be done on conversations with your therapist
- Chat history cannot be deleted
- Some misleading claims