Talkspace Review – Best One-Stop Online Therapy For Couples, Adults, Teens, Prescription and Insurance

By Jared Levenson - Reviewed on January 27, 2023
Our team evaluates mental health products, services and platforms like BetterHelp. If you click a link below and make a purchase, we will receive an affiliate commission. Learn more.
Consistently 2nd Best!
Talkspace - Insurance, Online Therapy and Prescription, for Teens, Couples and Adults Talkspace - Insurance, Online Therapy and Prescription, for Teens, Couples and Adults
4.2
$69-$109 / Per Week

Talkspace is not the best in any category, but 2nd best in many different services. Talkspace is an online therapy & prescription platform offering accessible and affordable services to individuals, teens, and couples. Accepts insurance for 40+ million Americans and connects users with licensed therapists via text or video calls. Despite concerns about data privacy and refund issues, Talkspace provides comprehensive features that give you more overall choice and value but doesn't accept as many insurance plans as Thriveworks. With over 1 million users, Talkspace is a trusted choice despite its shortcomings.

Pros:
  • Has something for every online therapy seeker
  • Offers individual, teen, couple services
  • Wide insurance coverage
  • Experienced licensed therapists
  • Convenient app for Android and Apple
Cons:
  • Data privacy concerns
  • Refund issues reported
  • Limited session length

Are you considering trying Talkspace but aren’t quite sure?

We at Online Mental Health Reviews have purchased and gone through the Talkspace therapy experience, so we’re qualified to share a review about this increasingly popular online therapy platform.

After thorough analysis, our Online Mental Health Reviews conclusion is that Talkspace is an overall high-quality, affordable online therapy service best for people new to therapy, who have insurance, and who are less worried about data safekeeping.

How did we arrive at this conclusion? In this article, we’ll be breaking down our thought process:

We’ll walk you through our Talkspace experience and answer common questions about insurance, how to use Talkspace, and other frequently asked questions. In addition, we’ll include third-party reviews, Reddit comments, science papers, tables, and much more!

Let’s dive in!

What is Talkspace?

Talkspace (https://talkspace.com) is an online service that offers a range of subscription plans and therapy services for individuals, teens, and couples.

Not only are these services accepted by most health insurers (40 million Americans are covered with Talkspace via insurance), but there are also various methods of connecting to your therapist, such as by mobile app via Android or Apple app stores.

Whether you’re new to therapy or simply looking for a convenient option to talk, Talkspace might be the answer.

Overall, Talkspace is a trusted online therapeutic service that has been in operation since 2012.

  • Talkspace connects you with licensed therapists from the comfort of your device, making it easy to fit therapy into your busy schedule.
  • With over 1 million users, Talkspace is one of the #1 rated online therapy services.
  • Talkspace offers a variety of therapy options, including messaging, video sessions, and live chat.
  • The company is committed to providing high-quality care and employs only licensed therapists with rigorous training and certification.
  • Talkspace is available in all 50 states and accepts most major insurance plans.

Talkspace Backstory

Roni and Oren Frank, wife and husband, started Talkspace in 2012 in Manhattan. They were inspired to create a new program to make therapeutic help available to everyone and anyone.

Their initiative began by providing group therapy services with licensed therapists.

They eventually introduced a free message option with audio recording and the possibility of scheduling live video meetings.

Because Talkspace was one of the first online therapy providers with a mobile app and messaging, they became famous for adolescents aged 13-19 with their Talkspace for Teens program.

In 2018, they added individual and couples therapy to their therapy program, Talkspace for Teens, and counseling for psychiatrists about medications.

Frequently Asked Question


Answer

Prices

$276 to $436

Take Insurance?

Yes - Many insurance providers

Types of Therapy

Many different types 

Provides Education and Tools

Included With every plan

Communication Options

Live video, audio, and messaging

Prescriptions Available

Yes

Unique Features

Change therapists anytime

Includes many insurance coverages
Simple effective design

Talkspace Strengths

  1. According to Bloomberg, Talkspace is available to 40 million Americans through health insurance or employee assistance programs, making Talkspace one of the most accessible and affordable online therapy services.
  2. Talkspace therapy is quality – We had a connected, impactful, and heart-warming conversation with a female African-American therapist.

Weaknesses of Talkspace

  1. Talkspace is the subject of several lawsuits alleging their platform doesn’t provide robust data protection.
  2. There are numerous complaints from customers who are not able to get refunds. However, our team was quickly able to get a refund, which suggests that some comments are too harsh.
  3. Talkspace claims to make therapy affordable, but in reality, costs are similar to typical treatment (which is why we recommend insurance or EAP coverage).

Who is Talkspace For?

  • If you have health insurance or work for an employer providing mental health benefits, you likely qualify for Talkspace therapy services for free or reduced costs.
  • If you are new to therapy

Who Is Talkspace Not For?

  • If your insurance or company does not cover Talkspace
  • If you are very concerned about data protection

Third-Party Reviews

Talkspace has positive and negative reviews from people who’ve used their services.

On the positive side, Talkspace has over 20,000 ratings from the Android and Apple app stores, with a 4.5/5 average score.

On the negative side, Talkspace has hundreds of negative reviews on Reddit, Trustpilot, and the Better Business Bureau:

  • On Reddit, one person says, “For anyone seeking serious therapy, avoid this fraudulent scam.” For more comments critical of Talkspace from Reddit, see our online therapy Reddit comments post here.
  • On Trustpilot, Talkspace gets a 1.2/5 average rating from 124 reviews.
  • The Better Business Bureau gives Talkspace 1.08/5 from 89 reviews.

These negative comments are alarming; we highly suggest you read them.

Yet, it’s also important to remember that while there are a few hundred negative reviews, there are also many more positive reviews.

20,000 reviews on the Android and Apple app stores (average 4.5/5 rating) is nothing to scoff at and puts other negative comments in a different perspective.

Still, overall, Talkspace insurance coverage is amazing if you qualify (which 40 million Americans do!), and the their therapist quality is also high.

our overall experience with Talkspace is positive

My 1st Talkspace Therapy Session

Our therapy conversation was vulnerable and authentic, which we recorded and shared for you to listen to and see if Talkspace therapy is for you.

Nonetheless, these negative comments have impacted our overall evaluation of Talkspace, namely, that you should be using insurance to pay for Talkspace.

Finally, our experience using Talkspace was very positive. We efficiently used the service, had a quality conversation, and even got a refund without hassle – although their customer service was slow.

We hope this helps you understand our overall conclusion:

Talkspace is a comprehensive, high-quality, affordable online therapy service that is best for people with insurance and new to therapy.

Let’s continue diving deeper into Talkspace!

How does Talkspace work?

Overview:

  1. To start with Talkspace, you must first sign up through their website. Talkspace can also be downloaded using the Talkspace app, which allows users to set up appointments and messages in a single location.
  2. After providing basic information like your contact details, age, and gender, you can select a plan suited to your needs. Talkspace also offers a ‘Match Program’, which helps you find the right therapist based on relevant factors such as levels of anxiety or behavior patterns.
  3. Once you’ve chosen a plan and chosen a therapist through the Match Program, you can start working with them via text messages or by scheduling live video calls.
  4. The cost per user varies depending on the services you sign up for and how frequently you will want to have your sessions.

Sign up Process

How Much Does Talkspace Cost? I Sign Up for a Monthly Subscription

We found the overall Talkspace experience to be seamless, load fast, and intuitive to use.

Initially, we thought the onboarding assessments were too short, but each questionnaire is backed by research, which helped us feel more at peace knowing the symptoms were adequately screened for.

Talkspace is a clean, fast-loading design that quickly moves you through the process. Their user interface and quick signup process are two main reasons we recommend Talkspace for people new to therapy.

It’s easy to use!

How Much Does Talkspace Cost?

Only Messaging Therapy

$69.00

PER WEEK

  • Text, Video and Audio Messaging

  • Guaranteed Daily Responses 5 Days / Week

Video + Messaging Therapy

$99.00

PER WEEK

  • Text, Video and Audio Messaging

  • Guaranteed Daily Responses 5 Days / Week

  • 4 Live Calls Per Month - 30 Mins

Video + Messaging Workshop

$109.00

PER WEEK

  • Text, Video and Audio Messaging

  • Guaranteed Daily Responses 5 Days / Week

  • 4 Live Calls Per Month - 30 Mins

  • Access to online workshop and training

Psychiatry


$249.00

1ST SESSIOn

  • $125.00 Follow-Up Sessions

  • $365 1st Session + 1 Follow-Up Bundle

  • $565 1st Session + 3 Follow-Up Bundle

  • $849 1st Session + 6 Follow-Up Bundle

Couples Therapy

$396

PER MONTH

  • 4 Live Calls Per Month

  • $65 For Extra Sessions

Talkspace offers a variety of subscription plans for its therapy services, ranging from $276 to $436 per month.

However, Talkspace Psychiatry is not part of the subscription plan; instead, you pay per session based on your location and therapists’ availability in your state.

While you may meet virtually, Talkspace is still legally required to provide online therapists licensed within your area to provide care. Therefore, prices might vary slightly from what is stated on the website.

  • Messaging Therapy costs $276 per month, $744 per quarter, or $1,320 biannually.
  • Video Plus Messaging Therapy is priced at $396 per month, $1,068 per quarter, or $1,896 biannually.
  • Video Plus Messaging Plus Workshops come with a price tag of $436 per month, $1,176 quarterly, or $2,088 biannually.
  • Couples Therapy has a fee of $436 per month for both people or $1,188 per quarter.
  • Talkspace for Teenagers aged 13 to 17 have access to the same three therapy plans as adults (with parent/guardian consent).
  • Talkspace Psychiatry includes an initial evaluation for $249 and follow-up sessions for $125 each.

Does Talkspace Accept Insurance?

Yes – Talkspace accepts insurance. One of the reasons we wanted to cover Talkspace was their extensive insurance coverage (40 million Americans qualify).

This is why we recommend Talkspace primarily for people who have insurance or EAP coverage.

Talkspace Insurance: What You Need to Know

When deciding on a Talkspace payment plan, you can use insurance.

  • Talkspace works with numerous health plans in the United States and will require your details when signing up so that they can verify if your policy is eligible.
  • 40 million Americans have access to Talkspace insurance coverage, and many more through their company’s EAP programs, which can provide benefits packages, including subsidizing therapy and medication management sessions.
  • Talkspace does not accept Medicare, Medicaid, or crypto and no longer accepts gift cards.
  • Use this link to use the Talkspace Tool to calculate if Talkspace takes your insurance coverage.

You may also watch this video below for more about determining if your insurance covers Talkspace:

Discover If Your Insurance Covers Talkspace With This Tool

Any Talkspace discount or free trial?

When signing up for Talkspace, users may be eligible to receive discounts on their first month’s subscription.

  • The current discount is $100 off your first month of therapy with code “SPACE”.
    • These offers can range from $80 to $200 and are found on the homepage.
  • Paying on a quarterly or biannual basis will reduce the monthly cost.
    • Quarterly = 10% discount on monthly subscription
    • Bi-annual = 20% off the monthly subscription
  • If you try to cancel your account, Talkspace will first offer you $150 off your next month’s payment if you choose to continue instead
  • Talkspace does not offer a free trial

Cost Of Every Talkspace Payment Plan Option


ONLINE THERAPY - MESSAGING

$276.00 / Month

  • $744 / 3 Months (Save 10%)

  • $1,320 / 6 Months (Save %20)

ONLINE THERAPY - VIDEO + MESSAGING

$396.00 / Month

  • $1,068 / 3 Months (Save 10%)

  • $1,896 / 6 Months (Save %20)

ONLINE THERAPY - VIDEO + MESSAGING + WORKSHOPS

$436.00 / Month

  • $1,176 / 3 Months (Save 10%)

  • $2,088 / 6 Months (Save %20)

TEEN THERAPY - MESSAGING

$276.00 / Month

  • $744 / 3 Months (Save 10%)

  • $1,320 / 6 Months (Save %20)

TEEN THERAPY - VIDEO + MESSAGING

$396.00 / Month

  • $1,068 / 3 Months (Save 10%)

  • $1,896 / 6 Months (Save %20)

TEEN THERAPY - VIDEO + MESSAGING + WORKSHOPS

$436.00 / Month

  • $1,176 / 3 Months (Save 10%)

  • $2,088 / 6 Months (Save %20)

COUPLES THERAPY

$365.00 / Month


PSYCHIATRY

$249.00 / Initial Evaluation
(+ $125 / Follow-up Session)

  • $365 for 1 Initial Evaluation + 1 Follow-up Session (save $9)

  • $565 for 1 Initial Evaluation + 3 Follow-up Sessions (save $59)

  • $849 for 1 Initial Evaluation + 6 Follow-up Sessions (save $150)

What Kinds of Therapy Does Talkspace Offer?

Talkspace provides access to a diverse range of licensed clinicians from the United States and Canada.

Through an initial sign-up questionnaire, users can be matched with a therapist that suits their needs and has experience addressing their specific mental health concerns.

Various kinds of counseling are offered for multiple mental health concerns, including:

  • anxiety
  • stress
  • anger management
  • depression
  • family conflict
  • parenting
  • LGBTQIA+ matters
  • eating disorders
  • trauma
  • grief
  • insomnia

The popular types of therapy and counseling for these problems include psychodynamic therapy, behavioral therapy, and cognitive behavioral therapy (CBT).

Choosing a therapist

After signing up for Talkspace, the automated matching system says it will take 1-3 days and hours to find a suitable therapist for users.

However, the Talkspace algorithm matched us with a therapist in a matter of hours.

Once matched and notified via email and/or mobile app, users can view the therapist’s profile photo and bio detailing qualifications and professional experience.

When seeking couples therapy, Talkspace provides users with a list of recommended therapists instead of an individual match.

Switching your Talkspace therapist

Changing your Talkspace therapist is quick and easy. Here is a short video where we document the process:

How to switch or change Talkspace therapists

Are Talkspace therapists legit?

According to Talkspace’s public hiring requirements Talkspace:

  • An LCSW, LMFT, LPCC, or Ph.D. in Clinical Psychology
  • Individual professional malpractice liability insurance policy
  • Submission of a fully completed signed CAQH application
  • Individual NPI number
  • Reliable internet connection
  • Completed background check

We found many therapists on Talkspace with over 20 years of experience and new therapists with only 1 year of experience.

How Long are Talkspace sessions?

Talkspace therapy sessions are 30 minutes long.

We usually prefer longer therapy sessions, especially when working with trauma. However, if you are new to therapy, you’ll probably be working on more common concerns like anxiety or depression.

While 30 minutes is a drawback, this informs our recommendation that Talkspace is best for people new to therapy.

Can I Freeze or Pause My Talkspace Therapy?

You may freeze or pause your Talkspace therapy sessions for 7 days. Talkspace will offer you a longer 30-day free or pause if you try to cancel.

For each day you pause or freeze your Talkspace therapy, the automatic renewal billing date changes accordingly, so if you wait for 3 days, your account subscription will also be renewed 3 days later.

Can I easily cancel My Talkspace Subscription?

To cancel your subscription renewal, click only your username to access your account, then select Payment and Plan.

After opting to cancel your plan, Talkspace will offer a $150 discount for your next monthly renewal; you may also have the option to pause your subscription for 30 days, switch providers, or choose a lower-fee $49 maintenance plan with guaranteed responses-only once a week (not advertised elsewhere).

If all options are declined, it will ask why before finally giving final confirmation that the plan has been canceled.

Overall, canceling your Talkspace subscription is easy.

How can I get a Talkspace refund?

Unfortunately, refunds for the subscription plan are not available before renewal (usually). After you cancel your subscription, it will remain active until your current billing period concludes.

The most common online complaint is the inability to secure refunds.

You may want to consider signing up for a shorter initial period to test out the Talkspace experience, given that refunds are usually unavailable.

We were able to secure a refund using the steps in this video by finding a gender/problem combination that they allow you to select but don’t have:

How to Cancel Talkspace and Get a Refund

Does Talkspace Offer Any Financial Aid?

Talkspace does not offer financial aid.

What About Psychiatry on Talkspace?

  • Talkspace was the first online medical service to offer medication prescriptions, enabling users to book virtual visits with a psychiatrist to help with their medications.
  • The prescribers are experienced psychiatrists or neurologists who can provide specialized medical care but cannot offer therapy.
  • However, Talkspace’s psychiatrists have various qualifications and experience levels, including nurse practitioners authorized to prescribe medication but not trained with the same board certifications as medical doctors.
  • In addition to medication prescriptions, Talkspace also gives users access to a medication management tracker available via phone and email.

Talkspace Review – Customer Support

Talkspace customer support, in general, is slow.

There are a few ways to contact Talkspace if you want to. Here are some things you can do:

  • Talkspace does not have a phone line and does not offer phone support. For any questions not answered in Talkspace Help Center, email support@talkspace.com.
  • You can go to the Talkspace website and click on the “Contact Us” link at the bottom of the page. This will take you to a form where you can fill in your information and send a message to their support team.
  • You can also send an email to support@talkspace.com.
  • If you are a therapist or have employment-related questions, you can email training@talkspace.com

If you have a mental health emergency, you need to get help immediately. Talkspace suggests calling the National Suicide Prevention Lifeline at (800) 273-8255 or using one of the other resources on their website.

Please know that Talkspace does not offer emergency or crisis counseling. If you need help immediately, please call an emergency service or a qualified healthcare provider.

Talkspace Privacy Policy

Talkspace claims they are Health Insurance Portability and Accountability Act (HIPAA) compliant and encrypts communications between the software and the servers, including chat data.

However, according to Consumer Reports – Digital Lab, Talkspace claims to not give any of your information to third parties. However, Talkspace does provide useful info to data projects at least, and possibly other companies as well (unknown which companies).

This is why we not only recommend Talkspace for people who 1) are new to therapy and 2) have insurance or EAP coverage – but who are also not worried about data privacy.

Talkspace Review: The Verdict

TalkSpace is an innovative company that aims to increase access to and affordability of mental health services.

To make this accessible, TalkSpace provides a streamlined process, an easy-to-use platform, and flexible, tiered pricing options, allowing individuals to receive treatments tailored to their needs.

However, other factors might come into play, too, such as refunds being a typical customer complaint and ethical allegations ranging from data privacy to overworking their therapists.

Nonetheless, an overwhelming majority of users surveyed (83%) reported they would confidently suggest the company to a friend.

This indicates that customers can recognize its purpose and acknowledge Talkspace’s flaws while still benefiting from the mental health assistance it provides.

We hope you understand our thought process behind our conclusion:

Talkspace is an overall high-quality, affordable online therapy service best for people new to therapy and who have insurance, and who are not too worried about data privacy.

Talkspace Review - $276-436
talkspace transparent logo

Name: Talkspace

Description: Talkspace might be for you if you're new to therapy or looking for mental health care that fits your schedule and location. Talkspace is an online service offering a range of mental health care options, including individual, teen and couples therapy along with psychiatry. Health insurance coverage is also accepted and various methods of communication are available to connect with therapists.

Offer price: $276-436

Operating System: Online

Application Category: Mental Health

Author: Online Mental Health Reviews

Overall
4.2
  • Third Party Reviews
    (3.5)
  • Quality
    (4.3)
  • Cost
    (4.5)
  • Design
    (4.6)

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