Teladoc: Best Telehealth Service? A Detailed Review of Teladoc

By Jared Levenson - Reviewed on October 8, 2023
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Great for Insurance Coverage
Teladoc - Covers Telehealth for 80 Million Through Insurance and Offers Competitive Prices Teladoc - Covers Telehealth for 80 Million Through Insurance and Offers Competitive Prices
$0- $75

Teladoc is an online therapy platform providing individuals flexible and convenient access to therapy services. With a wide range of qualified therapists, psychologists, and psychiatrists, users can engage in virtual therapy sessions through secure messaging and live video calls. Teladoc accommodates various mental health conditions, including anxiety, depression, and PTSD. It offers affordable rates, accepts health insurance, and has a high user satisfaction rating. However, some users have reported communication challenges with the company and privacy concerns. Teladoc stands out for its convenience, affordability, and commitment to mental health support.

  • Wide range of services offered
  • 80 million covered through insurance
  • Sessions range from $0-75
  • Licensed, board-certified professionals
  • Major insurance plans accepted
  • Personalized therapy choices
  • Convenient and flexible scheduling
  • Pricing could be more transparent
  • Website navigation needs improvement
  • Limited international access
  • Response times may vary
  • Some user interface glitches reported

Welcome to our in-depth review of Teladoc, a leading telehealth service revolutionizing access to mental health treatments. In this era where digital solutions are increasingly becoming the norm, could Teladoc be the best option for your mental health needs? 

We explore the ins and outs of Teladoc, unpacking its offerings, costs, advantages, and potential drawbacks. We aim to equip you with all the information you need to decide whether Teladoc is the right choice for you.

From providing a wide array of qualified therapists and psychiatrists to offering medication management for psychiatric services, Teladoc has it. But how does it fare regarding client satisfaction, diversity, and data privacy? How suitable is it for various mental health conditions? And most importantly, is it worth the cost?

If you want the short answer, no. There are probably better options out there. For example, Thriveworks may be better if your insurance isn’t covered by Teladoc. And if your insurance is covered through Teladoc, it might also be covered by Brightside Health (which offers better quality services for anxiety & depression).

But, Teladoc can be a great backup choice without any worries, but we cannot say definitively that it’s best for any one specific niche.

Want to learn more? Join us as we delve into these questions and more in our detailed review of Teladoc.

Let’s uncover whether this online therapy platform truly stands up to its claim of being a convenient and affordable solution for mental health care.

Teladoc Third-Party Reviews

  • 2.5/5 With 73 Reviews From > Get App
  • 3.2/5 With 23 Reviews From > G2
  • 4.8/5 With 14,670 Reviews From > Trust Pilot 
  • 3.6/5 With 761 Reviews From > Glass Doors
  • 4.8/5 With 47,130 Reviews From > Apple Store

Overall, we give Teladoc a Third-Party Review Score of (3.8/5)

About Teladoc

Teladoc’s mission is to provide affordable and accessible mental health care through telemedicine. Their website is here:

About Teladoc:

  • Teladoc is a trailblazer in the telehealth industry, self-identifying as the “first and largest telehealth provider” in the United States.
  • The company offers various services, including primary and pediatric care, dermatology, nutrition, sexual health, and mental health services.
  • Teladoc’s platform is user-friendly, with a website and mobile app available on the App Store and Google Play. The signup process is simple, allowing users to select their preferred therapist from a list of providers.
  • Therapy sessions can be conducted via live video or audio within the app or website portal and must be scheduled at least 72 hours in advance.
  • Teladoc is rated highly by its users, with 97% rating their experience as positive. Among its competitors, it stands out as the most affordable option and has a higher user satisfaction rating.
  • Teladoc accepts most major insurance plans, including Blue Cross Blue Shield, Medicare, and Medicaid. Talk therapy costs $99 per session without insurance, while an initial psychiatry consultation is $299.

What Makes Teladoc Unique and Different 

Teladoc stands out as a leading platform in the bustling world of telehealth services. But what exactly sets this telehealth giant apart from its competitors like MDLIVE, Amwell, and Doctor on Demand?

Let’s delve into the unique aspects that make Teladoc a preferred choice for many.

  • Teladoc offers a broad range of services, including primary and pediatric care, dermatology, nutrition, sexual health, mental health services, individual therapy, couples therapy, and medication management.
  • 80 million Americans get coverage through insurance
  • Sessions may be as low as $0 when insurance coverage is accepted
  • Flexible scheduling with appointments available seven days a week, regular reminders via email and text, and easy cancellation or rescheduling.
  • Teladoc connects users with qualified mental health providers who are board-certified or licensed and come from diverse backgrounds.
  • A screening process ensures a good fit between patients and therapists.
  • Teladoc’s user-friendly platform includes a clean, easy-to-navigate website and a highly-rated mobile app.
  • Affordable options with the acceptance of 60 different insurance plans and flat rates for visits.
  • High user satisfaction with care quality, therapist qualifications, and overall value for the money.
  • Positive feedback for customer service and responsiveness.

List of Teladoc Features and Benefits

But what exactly does Teladoc offer? Here’s a look at our standout features and benefits:

  • 80 Million Americans Covered Through Insurance: Teladoc has great insurance coverage and offers competitive pricing.
    Flexible Scheduling: Hassle-free scheduling seven days a week, with appointment reminders via email and text.
  • Qualified Therapists: Diverse licensed therapists offer sessions in multiple languages.
  • Mediation Management: Psychiatrists can prescribe medications and provide medication management services.
  • Insurance Acceptance: Accept health insurance for mental health services, with affordable rates for those without coverage.
  • Pay-Per-Session Model: No subscriptions or hidden charges; pay only for the sessions attended.
  • Switching Therapists: Users can change therapists anytime for the right fit.
  • Teen Counseling Services: Counseling services are available for teens aged 13 to 17.

Who is Teladoc Best For (And Not For)

Best For?

Teladoc is an innovative telehealth platform that provides various services, including mental health care, best suited for individuals who:

  1. Need Flexibility: With Teladoc, you can schedule appointments seven days a week, allowing flexibility in your busy schedule. Regular appointment reminders via email and text ensure you attend all sessions.
  2. Seek Quality Care: Teladoc connects people with high-quality mental health providers for virtual therapy sessions. Their therapists are not only professionals; they’re licensed experts committed to providing quality care.
  3. Require Diverse Therapists: They screen our providers for diversity, meaning we offer culturally aware therapy sessions in various languages. At Teladoc, you’re not just assigned a random therapist; you get to choose one that suits your needs.
  4. Have Varied Mental Health Needs: Teladoc Therapy can be used for various mental health conditions, including anxiety, depression, PTSD, negative thought patterns, grief, marital problems, mood swings, and medication management.
  5. Need Affordability: Teladoc accepts health insurance from many providers for our mental health services. They offer a flat rate per visit for those without health insurance or whose health insurance doesn’t cover mental health services.
  6. Prefer Virtual Therapy: If you’re looking for a distraction-free environment to conduct therapy sessions with minimal interruptions or connectivity issues, Teladoc is the platform for you. They also offer an option to connect via landline for those without computer or internet access.

Not Best For?

While Teladoc strives to cater to various mental health needs, its platform might not suit everyone. Teladoc might not be the best fit for individuals who:

  1. Require Immediate Emergency Care: Teladoc is not a crisis hotline and does not support immediate emergency care. If you are in an immediate crisis, please get in touch with local emergency services.
  2. Have Severe Mental Health Conditions: Online therapy should not be used for patients with suicidal ideation or more severe mental health conditions like schizophrenia. These conditions require more intensive, specialized care.
  3. Need In-Person Therapy: While Teladoc offers a convenient way to access mental health services from the comfort of your home, it might not be suitable for those who prefer in-person therapy sessions.
  4. Expect Promotions or Discounts: Teladoc Therapy does not offer promotions or discounts for its mental health services. Their pricing is transparent and straightforward, with a flat rate per visit.

Overall, we give Teladoc a Quality Score of (3.5/5)

Comparison of Teladoc with Alternatives, Competitors

In the rapidly evolving world of telehealth, making an informed choice about the best platform for you is essential.

Let’s look closer at how Teladoc stacks up against its main competitors: Talkiatry, MDLIVE, Amwell, Doctor on Demand, Talkspace, and BetterHelp.

Service Range

  • Teladoc stands out with its comprehensive range of services. It covers a broad spectrum of mental health needs, from therapy to psychiatry, including anxiety, depression, PTSD, and more. It’s also unique in offering medication management services.
  • While MDLIVE, Amwell, and Doctor on Demand offer similar services, Teladoc’s extensive list of mental health services sets it apart.
  • Talkspace and BetterHelp focus primarily on therapy and counseling, making Teladoc a more versatile option.

Pricing and Insurance

  • Teladoc is remarkably affordable, accepting 60 different insurance plans and offering a flat rate per visit for those without insurance coverage. This makes it a cost-effective option compared to 
  • BetterHelp and Talkspace operate on subscription models and are generally more expensive.
  • MDLIVE, Amwell, and Doctor on Demand also accept insurance and offer pay-per-visit pricing, but Teladoc’s competitive rates and extensive insurance acceptance give it an edge.

User Satisfaction

Teladoc leads the pack with a remarkable 90% satisfaction rate regarding user satisfaction. Users praise the quality of care, the qualifications of therapists, and the overall value for money. This compares favorably to its competitors, with Teladoc consistently achieving higher user satisfaction ratings.

Accessibility and User Experience

All platforms offer user-friendly websites and mobile apps, but Teladoc distinguishes itself with its easy-to-navigate platform, clean design, and extensive FAQ section. Users can choose their therapists, schedule appointments conveniently, and switch therapists if needed.

Overall, we give Teladoc a Design Score of (4.0/5)

How Much Does Teladoc Cost

How Much Does Teladoc Cost?

Teladoc believes that quality mental health care should be accessible and affordable. Their pricing model reflects this commitment:

  • With insurance, costs can be $0
  • A visit with a therapist costs $99, with no insurance coverage
  • A visit with a psychiatrist comes at $299, with no insurance coverage

How to Sign Up for Teladoc?

Ready to check out the Teladoc? Here’s how:

  1. Visit the Teladoc website or download the Teladoc app from your device’s app store.
  2. Click “Sign Up” and follow the prompts to create your account. Here is the link to access it –
  3. You’ll be asked to provide some basic information about yourself and your health insurance details (if applicable).

Yes, the registration process may take time. But it’s a small investment towards access to quality mental health care right at your fingertips!

Teladoc’s Customer Support

Teladoc provides customer support via email and text. Whether you have questions about scheduling, billing, or anything related to our services, their team is here to help you navigate the process smoothly.

You may reach them at 1-800-Teladoc (tel:18008352362)

Overall, we give Teladoc a Cost Review Score of (3.8/5)

Teladoc FAQs

Key Facts

Acceptance of Insurance?:


Therapy Approach:


HIPAA Compliant?:


Exists an app?:


Options for communication:

Audio, Video Chat

Free Trial and Discounts

Teladoc does not offer a free trial or discounts for our mental health services. They focus on providing high-quality, accessible care at an affordable flat rate per visit.

Privacy Policy

Teladoc privacy page can be accessed here –

Phone Number and Location

Teladoc is located in Purchase, New York.

Is Teladoc Review Legit Conclusion

Given the evidence and user feedback, Teladoc is a reliable and reputable online therapy platform. Its services, including talk therapy, psychiatry, and medication management, are delivered by licensed, board-certified professionals, making it a go-to choice for many seeking mental health support.

Teladoc’s affordability further enhances its appeal, with most major insurance plans accepted. Users also have the liberty to choose their preferred therapist, adding a personalized touch to their therapy journey.

While there are areas for improvement – such as more transparent pricing and improved website navigation – the overall user satisfaction rating is high. The minor drawbacks outweigh the significant benefits this platform offers.

In conclusion, if you’re considering online therapy, Teladoc is a solid option that balances quality, convenience, and affordability. It’s an excellent resource for those ready to take charge of their mental health, though potential users should be aware of and consider the noted drawbacks before signing up.

Teladoc Review
  • Third Party
  • Cost
  • Quality
  • Design

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