Telehealth and Medicaid: Bridging the Gap in Mental Health Care Accessibility

By Jared Levenson - Reviewed on September 2, 2023
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The COVID-19 pandemic has profoundly impacted mental health, with many individuals experiencing increased stress, anxiety, and depression.

In these challenging times, accessing mental healthcare is more important than ever. Fortunately, telehealth has emerged as a critical solution, providing Medicaid users with convenient and safe access to mental health services. 

This comprehensive blog post will explore the numerous benefits of telehealth mental health Medicaid users seeking mental healthcare.

We will discuss how telehealth improves access to mental health services, the different service types and quality of telehealth therapies available, legal and regulatory considerations, and provide tips on finding and accessing telehealth mental health services.

Telehealth: Improving Access to Mental Health Services

sesame care telemedicine

The pandemic has highlighted the need for accessible mental health services for all, including Medicaid users. Telehealth offers several key benefits:

  1. Convenience and Safety: Telehealth allows Medicaid users to receive mental health services from the comfort and safety of their own homes. This eliminates the need for transportation, childcare, and potential exposure to contagious illnesses, ensuring the well-being of both patients and providers.
  2. Expanded Access: For Medicaid users facing economic or practical barriers to in-person care, telehealth bridges the gap. It brings mental health services directly to individuals living in remote areas, lacking transportation, or having limited financial resources.
  3. Flexible Scheduling: Telehealth offers flexibility in scheduling appointments, accommodating Medicaid users’ unique needs and constraints. This can be especially beneficial for individuals with busy schedules or caregiving responsibilities.
Telehealth effectively expands mental health treatment

Types of Telehealth Therapies Available

byu/AtreidesBorn from discussion

Telehealth encompasses a range of mental health therapies that can be adapted to suit individual needs. Some common types of telehealth policy include:

  1. Teletherapy: Also known as online therapy or e-counseling, teletherapy involves virtual sessions between a mental health professional and a patient. Through secure video conferencing platforms, individuals can receive counseling, psychotherapy, and cognitive-behavioral therapy (CBT) from the comfort of their own homes.
  2. Telepsychiatry: Telepsychiatry involves virtual psychiatric evaluations and medication management. Psychiatrists can assess symptoms, diagnose mental health conditions, and prescribe appropriate medications via telehealth platforms.
  3. Telegroup Therapy: Group therapy sessions conducted through telehealth platforms provide support and community for Medicaid users. These sessions enable individuals to connect with others facing similar challenges and benefit from shared experiences and perspectives.

Securing Medicaid Coverage for Mental Health

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Let’s explore how you can secure Medicaid coverage for mental health-related issues.

What is Medicaid? Medicaid is a health insurance program funded by the federal government and individual states. It provides free or low-cost health coverage to some low-income people, families and children, pregnant women, the elderly, and people with disabilities.

Who Is Eligible for Medicaid? Eligibility for Medicaid depends mainly on your income and family size. Each state has different rules about payment and assets. You’ll likely qualify for Medicaid if you have a low income and you’re a U.S. citizen or legal resident. Certain groups, like low-income adults, some low-income children, pregnant women, elderly adults, and people with disabilities, can also qualify.

Steps to Apply for Medicaid Coverage for Mental Health

  1. Check Your Eligibility: Before you apply, check whether you’re eligible for Medicaid in your state. You can do this online through the website.
  2. Gather Necessary Documents: You’ll need proof of income, U.S. citizenship or immigration status, and state residency. Also, gather documents related to any disability or health condition.
  3. Complete the Application: You can apply online, by mail, or in person at your local Medicaid office. Fill out the application form accurately and completely.
  4. Submit the Application: Once complete, submit your application as directed. Online submissions are typically faster.
  5. Wait for Approval: After you submit your application, the Medicaid office will review it and notify you of their decision. This can take up to 90 days.
  6. Schedule an Assessment: If approved, you may need to schedule an assessment with a healthcare professional to determine your mental health needs.

Remember, the process can be completed remotely, and help is available if you have questions during the application process.

For more information on Medicaid and mental health, visit or contact your local Medicaid office. Remember, you’re not alone, and resources are available to help. Take the necessary steps today to secure your mental health coverage. It’s time to prioritize you.

Finding and Accessing Telehealth Mental Health Services

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Medicaid beneficiaries can follow these tips to find and access telehealth mental health services:

  1. Contact Your Medicaid Office: Contact your local Medicaid office or healthcare provider to inquire about telehealth mental health services covered by your Medicaid plan. They can provide information on eligible providers and any specific requirements.
  2. Seek Recommendations: Ask your primary care physician, friends, or family members for recommendations on mental health professionals who offer telehealth services. Personal referrals can be valuable in finding trusted providers.
  3. Online Directories: Utilize online directories that specialize in telehealth services. These platforms allow you to search for mental health professionals who accept Medicaid and provide telehealth options.
  4. Telehealth Platforms: Explore dedicated telehealth platforms that connect Medicaid users with mental health professionals offering virtual care. These platforms often provide comprehensive information on providers, their specialties, and user reviews.

Additional Resources

In addition to telehealth monitoring services, Medicaid users can access various resources for mental health support:

  1. Crisis Hotlines: Familiarize yourself with crisis hotlines available in your area. These helplines provide immediate assistance and support for individuals in crisis.
  2. Support Groups: Look for virtual support groups or online communities catering to individuals with similar mental health concerns. These groups offer valuable peer support and shared experiences.
  3. Mental Health Apps: Consider using mental health apps that provide tools, exercises, and techniques to manage stress, anxiety, and depression. Many apps offer both free and paid features.

List of Telehealth Medicaid Resources

medical healthcare signs and symbols

Sure, I’d be glad to help. Here’s a comprehensive list of reliable resources on Medicaid coverage for mental health:

  1. Behavioral Health Services | Medicaid: This is the official website of Medicaid, which provides information on the different types of mental health services it covers. It’s an authoritative source, though it may not include all the specific details about coverage in other states.
  2. Medicaid Coverage of Behavioral Health Services in 2022: This article from the Kaiser Family Foundation gives a detailed overview of how Medicaid plays a crucial role in covering and financing care for people with behavioral health conditions. It’s based on a survey of state Medicaid programs, so it provides a broad perspective but may not have the most current information for each state.
  3. Behavioral health benefits – MACPAC: The Medicaid and CHIP Payment and Access Commission (MACPAC) website provides information on the mandatory behavioral health services that all state Medicaid programs must cover.
  4. Will Medicaid Insurance Cover Therapy and Mental Health …: GoodRx offers a clear and concise answer to whether Medicaid covers therapy and mental health services. However, it’s important to note that the specific services covered can vary by state.
  5. Medicaid Expansion: The National Alliance on Mental Illness (NAMI) explains how Medicaid expansion helps people with mental health conditions access critical services. While informative, it carries an advocacy perspective.
  6. How Medicaid Covered Behavioral Health Services in 2022: This resource provides insights into the most common behavioral health services that Medicaid covered in 2022, offering a snapshot of what services are generally available.
  7. To Improve Behavioral Health, Start by Closing the Medicaid Coverage Gap: This article discusses the impact of Medicaid expansion on mental health services, particularly for adults with depression. It brings a policy perspective to the discussion.
  8. On Medicaid & Need Mental Health Services? Where You Live in U.S Matters: This U.S. News article highlights how location can affect the availability and quality of mental health services for Medicaid recipients.

Please remember that while these sources provide valuable information, they may not reflect the most recent policy changes or coverages. Always consult a healthcare professional or your local Medicaid office for the most accurate, personalized advice.


Telehealth has revolutionized mental healthcare access for Medicaid users, offering convenience and safety and expanding opportunities for receiving the support they need.

By embracing telehealth, Medicaid beneficiaries can overcome barriers to in-person healthcare providers and access a range of mental health therapies from their homes. Remember to check reimbursement policies and comply with the license.

To learn more about telehealth, consider our articles covering accessibility, Medi-Cal, Medicaid, behavioral, for anxiety, urgent care, Georgia, Florida, and occupational therapy.

Our team would like to hear from you! If you have any questions about behavioral health telehealth or suggestions on mental health services for our platform to review, leave a comment below and let the Online Mental Health Reviews team know. Your input is valuable to us!

If You Are In Crisis

If you’re in crisis and waiting for an online therapy appointment doesn’t feel safe, seeking immediate help is essential. Dial 911 if you’re experiencing thoughts of harming yourself or others. For those considering self-harm, reach out to the 988 Suicide and Crisis Lifeline by dialing 988; they assist around the clock.

Additionally, you can contact the National Helpline of the Substance Abuse and Mental Health Services Administration (SAMHSA) at 800-662-HELP (4357). This confidential helpline offers free support and connects individuals with mental health or substance abuse disorders to treatment options 24/7, 365 days a year. Remember, help is available whenever you need it.

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