The Landscape of Behavioral Health Telehealth

By Jared Levenson - Reviewed on September 2, 2023
Our team evaluates mental health products, services and platforms like BetterHelp. If you click a link below and make a purchase, we will receive an affiliate commission. Learn more.

In today’s fast-paced world, prioritizing our mental well-being has become more critical than ever.

However, many people face barriers when seeking mental health support, such as limited access, high costs, and a lack of information.

Fortunately, the advent of behavioral health telehealth has revolutionized the way we approach mental healthcare. In this blog post, we will explore the benefits and promise of behavioral health telehealth, providing valuable insights on how to take control of your mental well-being.

The Online Mental Health Review Team is highly qualified to write about telehealth due to our background in mental health, including work at residential centers and past telehealth reviews.

So, let’s dive in!

Understanding Behavioral Health Telehealth:

Behavioral health telehealth refers to using technology, such as video conferencing or phone calls, to deliver mental health services remotely and to behavioral health care providers.

This means that individuals can now receive therapy, counseling, and other mental health treatments from the comfort of their own homes, eliminating the need for in-person visits and overcoming traditional barriers to care.

Telehealth use for mental health or substance use continues to grow


Telehealth use for mental health and substance use has rapidly grown, highlighting the increasing recognition and adoption of virtual platforms. Here are some key points:

  • Telehealth offers convenience, accessibility, and privacy, making it an appealing option for mental health support.
  • According to a national survey, the utilization of telehealth for mental health and substance use services has increased, especially during the COVID-19 pandemic.
  • Telehealth visits for mental health have surged, indicating virtual platforms’ growing acceptance and effectiveness.
  • Factors contributing to the popularity of telehealth include flexibility, privacy, and innovative approaches enabled by technology.
  • Telehealth presents an opportunity to expand access to mental health services, meet diverse population needs, and improve outcomes.

Remember to ensure equitable access, address barriers, and maintain high standards of care in the virtual realm.

Behavioral Health Conditions Addressed in Primary Care

Primary care providers can assess symptoms, provide education, offer interventions like therapy and medication, and refer to specialized treatment centers when needed. I

It’s important to note that primary care providers may collaborate with mental health specialists or behavioral health consultants for more complex cases.

Common behavioral health conditions addressed in primary care include:

  • Anxiety Disorders: Generalized anxiety disorder, panic disorder, social anxiety disorder, and specific phobias.
  • Depression: Screening, diagnosis, and evidence-based treatments like cognitive-behavioral therapy (CBT) or medication.
  • Substance Use Disorders: Identification, management, and interventions such as brief interventions, referrals, or medication-assisted treatment.
  • ADHD: Assessment, diagnosis, education, counseling, and medication management for children and adults.
  • Eating Disorders: Identification, initial assessments, referrals, and ongoing monitoring of conditions like anorexia nervosa, bulimia nervosa, and binge-eating disorder.

The Benefits of Behavioral Health Telehealth:

  1. Increased Access to Care: Telehealth breaks down geographical barriers, allowing individuals in remote areas or those with limited mobility to access quality mental health services. You can connect with professionals who best suit your needs regardless of where you live.
  2. Convenience and Flexibility: One of the most significant advantages of telehealth is convenience. You can schedule appointments at a time that works best for you without the hassle of commuting or taking time off work. This flexibility empowers you to prioritize your mental well-being without disrupting your daily routine.
  3. Affordability: Traditional in-person therapy sessions can be expensive, making it inaccessible for many. Behavioral health telehealth often offers more affordable options, ensuring that cost is not a barrier to receiving the care you need.
  4. Enhanced Continuity of Care: Telehealth allows for regular and consistent follow-up appointments, improving the continuity of care. With the convenience of remote consultations, individuals are more likely to attend their scheduled sessions, leading to better treatment outcomes.

Numerous success stories demonstrate the power of behavioral health treatment in transforming lives as well.

  • For instance, Jane, a working professional dealing with anxiety, found solace through online therapy sessions that fit seamlessly into her busy schedule.
  • Similarly, John, a veteran coping with PTSD, accessed specialized trauma-focused therapy from the comfort of his home, significantly improving his mental well-being.

These examples, and many more you can likely recall from your own life, highlight the potential of telehealth in providing practical and accessible mental health support.

Benefits of telehealth for behavioral health at the provider level

This approach to care delivery has gained significant attention and adoption, especially in the mental health field.

Here are some key benefits of telehealth for behavioral health providers:

  • Increases access in remote or underserved areas
  • Provides convenience and flexibility for both providers and patients
  • Enhances efficiency by eliminating the need for travel and reducing administrative tasks
  • Maintains continuity of care through follow-up appointments and monitoring
  • Offers a cost-effective option for both providers and patients
  • Leverages technology to streamline workflows and improve collaboration
  • Increases patient engagement and satisfaction through convenient and accessible care

It is important to note that while telehealth offers significant benefits, it may not be suitable for all behavioral health conditions or situations. Providers should assess patients’ needs and preferences, ensuring that telehealth is appropriate and safe for the specific circumstances.

Best Practices for Virtual Behavioral Health Care

Telehealth Is Popular Option for Behavioral Health Care

Virtual behavioral health care, or telebehavioral health, is vital for remotely delivering effective and ethical mental health services for physical health.

According to the American Telemedicine Association (ATA), to ensure quality care, consider these best practices:

To provide quality care, consider these best practices:

  • Prioritize encryption and security to protect patient information.
  • Address technology requirements and conduct pre-session checks.
  • Obtain informed consent and establish clear expectations.
  • Provide training on telehealth tools and therapy delivery.
  • Foster a therapeutic alliance through active listening and empathy.
  • Be culturally sensitive and inclusive.
  • Coordinate virtual and in-person care for continuity.
  • Maintain accurate documentation securely and in compliance with regulations.

Behavioral Health Home Monitoring Tools

"Decoding the Costs of Cognitive Behavioral Therapy: A Comprehensive Guide to Affording Your Mental Health Journey"

Home monitoring tools for behavioral health track and monitor mental well-being from home, providing support and insight for proactive mental health management.

  • Self-monitoring through mobile apps or wearables allows for data input and progress tracking.
  • Mood tracking helps identify patterns and triggers, offering a holistic view of mental well-being.
  • Symptom assessments assist in identifying severity and changes in depression, anxiety, or PTSD.
  • Sleep pattern tracking highlights the relationship between mental health and sleep disturbances.
  • Stress management features include guided meditation and relaxation techniques.
  • Reminders and notifications encourage consistent monitoring and engagement.

Home monitoring tools are not a substitute for professional mental health care.

They can complement existing treatment plans and provide individuals with valuable insights, but consulting with a healthcare provider for a comprehensive assessment and tailored care is essential.

Barriers to telehealth for behavioral health at the provider level

Telehealth Occupational Therapy: An Emerging Frontier in Health Care

Telehealth has proven to be a valuable tool for delivering behavioral health services remotely. However, specific barriers exist that can impede its widespread adoption among providers. Understanding these challenges is crucial for addressing and overcoming them effectively.

Here are some critical obstacles to telehealth for behavioral health providers:

  • Legal and Regulatory Considerations: Providers face complex legal and regulatory frameworks across jurisdictions, including licensing requirements, reimbursement policies, and privacy regulations.
  • Technology Infrastructure and Access: Telehealth relies on robust technology infrastructure and secure platforms, which may be limited in rural or underserved areas.
  • Reimbursement and Payment Models: Obtaining adequate reimbursement for telehealth services is an ongoing challenge and requires policy clarity and consistency.
  • Privacy and Security Concerns: Privacy and security concerns arise in telehealth, requiring compliance with regulations such as HIPAA.
  • Technical Difficulties and Connectivity Issues: Technical glitches, poor audio or video quality, and connectivity issues can disrupt telehealth sessions and compromise care.
  • Patient Engagement and Trust: Building rapport and maintaining patient engagement in a remote setting can be challenging, requiring effective communication strategies.
  • Limited Scope of Remote Assessment: Some aspects of behavioral health assessments may be limited to telehealth, necessitating in-person visits when necessary.
  • Resistance to Change and Adoption: Providers transitioning to telehealth may face resistance and hesitation, but overcoming these challenges is essential.

Policymakers, healthcare organizations, and professional associations must address these barriers through supportive policies, increased funding, standardized regulations, and comprehensive provider training programs.

Are behavioral telehealth visits private?

Privacy is a crucial concern when it comes to behavioral telehealth visits. Many individuals may wonder if their sessions are truly confidential and secure. Here is some information to provide clarity on the privacy of behavioral telehealth visits:

  1. Behavioral telehealth visits are subject to the same privacy regulations as in-person visits.
  2. The Health Insurance Portability and Accountability Act (HIPAA) protects patient health information.
  3. Telehealth platforms prioritize confidentiality and employ advanced security measures to protect against unauthorized access, but there have been issues (see our BetterHelp review).

Here are key points regarding privacy in behavioral telehealth visits:

  • HIPAA regulations safeguard patient privacy in telehealth.
  • Secure and encrypted platforms are used for telehealth visits.
  • Providers obtain informed consent and explain information handling.
  • Encryption techniques secure sensitive information transmission.
  • Strict data storage protocols ensure confidentiality and protection.
  • Trust and confidentiality are vital in the provider-patient relationship.
  • Compliance with professional standards is followed.
  • Choose reputable platforms and providers, verify credentials, and understand privacy policies.

Remember to consider these factors when seeking behavioral telehealth services.

Behavioral Health Telehealth Conclusion:

"Decoding the Costs of Cognitive Behavioral Therapy: A Comprehensive Guide to Affording Your Mental Health Journey"

Behavioral health telehealth is transforming the landscape of mental healthcare. By embracing this innovative approach, you can overcome barriers, access quality care, and take control of your mental well-being.

Remember, you are not alone on this journey. Reach out, seek support, and discover the potential of behavioral health telehealth in helping you live a healthier and happier life.

To learn more about telehealth, consider our articles covering accessibility, Medi-Cal, Medicaid, behavioral, for anxiety, urgent care, Georgia, Florida, and occupational therapy.

Our team would like to hear from you! If you have any questions about behavioral health telehealth or suggestions on mental health services for our platform to review, leave a comment below and let the Online Mental Health Reviews team know. Your input is valuable to us!

If You’re In An Emergency:

If you find yourself in a crisis where waiting for an online therapy appointment may be unsafe, taking immediate action is essential. Dialing 911 is the first step if you need urgent help or if you or someone else is at risk of harm. For urgent virtual care matters, see DrHouse.

If you’re having thoughts of self-harm, you can contact the 988 Suicide and Crisis Lifeline by dialing 988. This helpline operates 24/7 and offers support and assistance. The National Helpline of the Substance Abuse and Mental Health Services Administration (SAMHSA) can be reached at 800-662-HELP (4357). 

This confidential service provides information and connects individuals with mental health or substance abuse disorders to treatment options round-the-clock every day of the year.

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