The Quality of Care You Can Expect from Sesame Care Doctors

By Jared Levenson - Reviewed on February 22, 2023
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My First Time Using Sesame Care: The Good, The Bad, and The Ugly

Have you ever had a difficult time finding a doctor that you could trust?

For most people, the process of mental health visits and finding a new doctor is an intimidating one. Who can you trust to provide quality care that won’t break the bank?

Sesame Care, the online doctor-patient platform, is here to help. With its rigorous vetting process and transparent review system, Sesame Care ensures that all doctors on their platform are highly qualified and ready to give you the care that you need. 

In this article, we’ll be talking about Sesame Care doctors from the vetting process to my personal experience with the service.

If you are not familiar with Sesame Care, please see this table below first:

Sesame Care - $19-$250+
  • Third Party Reviews
  • Quality
  • Cost
  • Design


Overall, Sesame is a great choice specifically if you don’t have insurance, want to talk with a doctor quickly, or want prescriptions.


  • Provides online psychotherapy, marital therapy, and psychiatry
  • Qualifying prescriptions can be delivered for $5
  • Same-day appointments with some providers
  • Affordable, convenient medical appointments
  • Schedule virtual and in-person meetings
  • Same-day or next-day appointments available
  • Vetted providers have clean disciplinary records
  • No insurance needed for services
  • All visits have upfront pricing
  • Free shipping and affordable medicines
  • No membership or subscription charge to use services


  • Does not accept insurance
  • Limited provider availability in several states
  • Couples must attend sessions from the same place
  • Online payment only—no cash, checks, or money orders
  • Doctors set their rates meaning pricing can vary
  • Prescription choices are sometimes limited

The Vetting Process 

To become a doctor at Sesame Care, medical professionals must have valid licenses in their respective fields of practice.

  • They must also be certified by at least one national or international organization relevant to their field of practice.
  • In addition to meeting these basic requirements, they must also pass an extensive background check including criminal and credit history as well as verification of education and professional certifications in a health insurance company.
  • This comprehensive screening process helps ensure one primary Sesame Care benefit: that all medical professionals who use the platform are highly qualified and trustworthy. 

Review System 

Sesame Care provides a transparent review system so users can see what other people think of a particular doctor before making an appointment.

Every user can rate a doctor on a scale from 1-5 stars based on factors such as wait times, bedside manner, cost-effectiveness, etc.

This makes it easier for users to find who matches their needs while providing feedback to other prospective patients about what they can expect from each doctor before scheduling an appointment. For this reason, Sesame Care is also available for public review on the Better Business Bureau

Fee Transparency 

One of the biggest concerns many patients have is whether or not they will be able to afford care.

To make this process easier for users, Sesame Care lists upfront fees for each doctor so users know exactly what they will pay before committing to an appointment with any given provider.

This helps ensure that patients are only seeing doctors within their budget without having to worry about hidden costs or unexpected bills later down the line – while also staying true to Sesame’s mission to disrupt the healthcare industry.

What Do Reviews Say About Sesame Online Doctors?

sesame online doctor

Many BBB Sesame reviews talk about how late, rude, and unresponsive doctors are.

Other complaints center on Sesame’s medical care and customer service, such as problems with refunds.

In the last three years, Sesame has fixed 11 out of 12 complaints.

There are more good reviews of Sesame Care on Trustpilot. More than 75% of the more than 800 reviews they have for Sesame give it 5 stars. On average, 4.3 stars are given.

Reviews that are good say how fast, easy, and useful the service is.

Like BBB, negative reviews usually talk about how hard it is to get refunds and how bad customer service is.

The average review on Facebook has a score of 3.7 out of 5, with 173 reviews. Customers have had both good and bad experiences with Sesame Care, just like with BBB and Trustpilot.

Some customers liked how easy, fast, and effective the service was, while others had problems like long wait times or customer service that wasn’t very helpful.

Which online Doctor is best?

Online doctor services or telehealth competitors to Sesame Care, include:

  1. Teladoc
  2. Amwell
  4. Doctor On Demand
  5. MediKeeper
  6. PlushCare
  7. Healint
  8. MDLiveConnect + Optum
  9. HealthTap
  10. eTobb

How does Sesame telehealth work?

Sesame telehealth is a platform that connects patients and doctors without considering health insurance. It offers direct-to-patient care, including online therapy and online appointments with licensed clinicians.

Patients can access free telehealth consults and treatment plans if they test positive for COVID-19. The company’s customer service takes care of billing, making it easy to receive the care you need.

  • Connects patients and doctors without considering health insurance
  • Offers direct-to-patient care, including online therapy and online appointments with licensed clinicians
  • Access free telehealth consults and treatment plans if they test positive for COVID-19
  • The company takes care of billing
  • Offers access to MRI, urgent care, and more

Are online doctors real?

Are online doctors real? This is a question that many people have asked in the past few years as telemedicine has become more popular.

The answer is yes, online doctors are real and can provide medical care to patients remotely. Online doctors have licensed physicians who use technology to provide healthcare services through video conferencing, phone calls, or other digital communication tools.

Sesame Care, just like its logo, is simple in this regard: the doctors must be licensed.

Here are some key points about online doctors:

  • Online doctors have licensed physicians who use technology to provide healthcare services.
  • They can diagnose and treat a variety of conditions, including colds, flu, allergies, skin conditions, mental health issues, and more.
  • They can also prescribe medications if needed.
  • Online doctor visits are typically cheaper than in-person visits and can be done from the comfort of your own home.
  • You should always make sure that the online doctor you choose is legitimate and certified by your state’s medical board.

How do you use The sesame online doctor Marketplace?

Sesame Online Doctor is a telehealth platform that provides direct-to-patient care.

It allows patients to connect with doctors without considering health insurance, and offers access to online therapy for individuals and couples, in addition to online psychiatry.

Patients can search and shop for a physician on the platform, read reviews, book appointments, pay for services, and more. Sesame makes healthcare more accessible, affordable, and transparent for millions of Americans.

  • Search and shop for a physician on the platform
  • Read reviews of doctors
  • Book appointments
  • Pay for services
  • Access online therapy for individuals and couples
  • Access online psychiatry

Here are some of the benefits that make The Sesame Online Doctor Marketplace stand out:

  • Upfront pricing
  • Virtual and in-person visits are available
  • Affordable appointment and prescription costs
  • Board Certified physicians are available for as low as $30
  • Appointment booking and provider search features
  • Transparent prices for customers
  • Commitment to working with the best healthcare providers

How many people use sesame online doctor?

Since its launch in 2019, Sesame has seen a steady increase in users, with over 3,000 people using the service each month.

What are the problems with sesame online doctors?

Sesame is an online marketplace that provides discounted health services from top doctors across the country.

However, there have been some issues with Sesame’s online doctor service, as reported by customers in their reviews. For example, in the video above I waited 20 minutes and sometimes it can be much longer.

Other problems include practitioners who were late or missed their scheduled appointments, difficulty finding a doctor according to location and payment options and overall lack of transparency regarding the cost of each appointment.

  • Practitioners who were late or missed their scheduled appointments
  • Difficulty finding a doctor according to location and payment options
  • Lack of transparency regarding the cost of each appointment


sesame online doctor

Overall, Sesame Care provides peace of mind when it comes to seeking quality medical care online by ensuring that all its doctors meet high standards through its extensive vetting process and offering transparency through its review system and upfront fee structure.

With Sesame Care’s rigorous screening process and helpful tools such as reviews and fee information, patients can rest easy knowing that they are getting quality care without breaking the bank in the process.

If you’re looking for trusted medical professionals online that are available without costly fees, consider using Sesame Care today!

Want to learn more? Our team has covered Sesame Care: benefits, quality, what to know, logo, telehealth, MRI, Better Business Bureau, and customer service.

Finally, tell us what mental health software to review next on Online Mental Health Reviews. If you have stories about using a particular product or know of a discount code, please share so everyone may benefit!


  1. Sesame is rated “Excellent” with 4.3 / 5 on Trustpilot. (2023, February 9). Trustpilot.
  2. Sesame, Inc. | Better Business Bureau® Profile. (n.d.). Sesame, Inc. | Better Business Bureau® Profile.

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