Top 3 Software Tools for Telehealth Group Practice Providers

By Jared Levenson - Updated, Reviewed, and Fact-checked on August 8, 2023

We evaluate telehealth products for patients and providers. If you click a link below and make a purchase, we may receive an affiliate commission. Learn more.

One word – telehealth – instantly demonstrates how new technologies have reshaped the healthcare landscape. As doctors, therapists, and mental health professionals, you’ve witnessed the transformative power of online technologies.

But – like any seismic shift – this digital revolution has challenges and costs.

Data privacy and security have emerged as significant challenges.

There’s a fear that the increased reliance on technology leads to losing personal connection in a field where relationships are vital.

Finally, navigating the plethora of online services available in today’s saturated digital market is overwhelming. From practice management software and EHRs to continuing education resources, even the most tech-savvy professionals are questioning.

Here at Online Mental Health Reviews

As licensed counselors with years of experience in private therapy and residential mental health treatment settings – we’re all too familiar with time-consuming, expensive, and outdated healthcare software.

We know technology often clutters and leads to more chaos.

However, there exist online healthcare tools that are rightfully considered industry-leading and worthy of your professional evaluation. That’s why, in this article, we aim to:

  1. Analyze the challenges healthcare group practices face in three critical areas:
    • Challenge #1 – Electronic Health Records (EHR)
    • Challenge #2 – Employee Training for Accurate Diagnosis, Assessment, and Treatment Planning
    • Challenge #3 – Appointment Booking Software
  2. Demonstrate how SimplePractice, Symptom Media, and, respectively, offer industry-leading solutions to these challenges for telehealth small to mid-sized providers, businesses, and teams.

1: EHR Challenges and the Superiority of SimplePractice

SimplePractice Review

Transitioning from traditional paper records to Electronic Health Records (EHR) is a significant stride in modern healthcare. However, this transition presents challenges, including usability, interoperability, and security concerns.

SimplePractice stands out as the best solution for group practice EHR for the following reasons:

  1. User-friendly Interface: SimplePractice offers an intuitive interface that requires minimal training, thus saving time for our busy healthcare professionals who are tech-savvy but appreciate guidance.
  2. Interoperability: It allows for seamless information sharing across different EHR systems, which is crucial in today’s integrated care model many healthcare organizations adopt.
  3. Robust Security Measures: With the increasing cyber-attack cases, SimplePractice prioritizes data security, implementing stringent measures to guard against data breaches and unauthorized access.
SimplePractice Review
simple practice logo

Name: SimplePractice

Description: Best EHR For Solo to Medium-Sized Mental Health Professionals

Offer price: $39+ per month

Currency: US

Operating System: Online

Application Category: EHR

Author: Online Mental Health Reviews

[ More ]

  • Third Party
  • Quality
  • Cost
  • Design


Widely regarded as the highest rated and most popular EHR system. Ideal for group practices.


  • Time Saver: Reduces time spent on administrative tasks.
  • Cost-Effective: Integrates various functions, saving money.
  • Easy onboarding: Intuitive and user-friendly software.
  • Customizable notes: Options for various professional needs.
  • Integrated insurance processing: Simplifies claim management.
  • Intuitive Design: User-friendly interface simplifies navigation.
  • Flexible Pricing: Accommodates varying budgets and sizes of practices.
  • Comprehensive Record Keeping: Keeps track of appointments, billing, and notes.


  • Limited Customization: May not fully adapt to unique workflow needs.
  • Customer Support: Response times can sometimes be slow.
  • Billing Features: Billing is relatively simple.
  • Limited Reporting Tools: The platform might lack comprehensive analytics.
  • Limited Integration: May not integrate with all desired third-party apps.
  • Pricing: While flexible, it might be costly for smaller practices.
  • Mobile App Limitations: Not all features are available on the mobile app. Not available on Android.

Section 2: Enhancing Employee Training with Symptom Media

Symptom Media Review

Providing comprehensive training for employees is essential for accurate diagnosis and treatment planning. However, it can be challenging to stay updated with advancements, manage time constraints, and ensure standardization.

Symptom Media emerges as the ideal solution for employee diagnosis, assessment, and treatment training:

  1. Up-to-date Content: Symptom Media offers evidence-based training material that aligns with current scientific publications, ensuring professionals stay at the forefront of their fields.
  2. Flexible Learning: Recognizing the busy schedules of healthcare professionals, Symptom Media provides flexible learning options, allowing for training at a pace that suits each individual.
  3. Standardized Training: To ensure consistency in the quality of care, Symptom Media offers standardized training across different departments and disciplines.
Symptom Media
  • Third-Party
  • Quality
  • Cost
  • Design


Uniquely uses short video forms instead of text for professional CE, diagnosis and treatment training.



  • Comprehensive Training
  • Realistic Simulations
  • Unique Educational Tool
  • Evidence-Based
  • Regular Updates
  • Accessibility


  • Not for General Public
  • Distressing Content Potential
  • Cost

Section 3: Streamlining Appointments with

SimplyBook.Me Review

Appointment booking software can significantly streamline operations, reduce administrative tasks, and improve patient satisfaction. However, ease of use, integration, and customization often pose challenges. emerges as the best solution for group practice appointment booking software:

  1. User-friendly Interface: With its intuitive interface, minimizes errors and lost appointments, saving providers’ and patients’ time.
  2. Seamless Integration: It integrates smoothly with other software, enhancing its effectiveness and ensuring a seamless workflow.
  3. Customization Options: Recognizing that each practice has unique needs, offers customization options, allowing for tailored solutions that best fit each practice.
SimplyBook.Me Review
  • Third Party
  • Quality
  • Cost
  • Design


In comparison to other similar products, SimplyBook.Me makes it easiest for 1-10 providers working together. Solo practices will be better suited with Acuity Scheduling.


  • Intuitive Design: User-friendly interface for easy navigation.
  • Social Media Connectivity: Links with Instagram and Facebook.
  • Helpful Video Guides: Assists in site setup and widget application.
  • Good Customer Support: Responsive to user needs and queries.
  • Affordable Pricing Plans: Accommodates various budgets.
  • Classes, Events, Memberships: Offers diverse booking solutions.
  • Product Sales & Service Add-ons: Enables additional business functionality.
  • Client Insights: Helps understand client behavior better.
  • Personalized Booking Website: Allows for unique branding.
  • Ongoing Education: Keeps professionals up-to-date.


  • Extra Costs: Add-ons or custom features increase price.
  • Limited Customization: May not meet unique workflow needs.
  • Limited Integration: Not compatible with all third-party apps.
  • Limited Reporting Tools: Lacks comprehensive analytics.
  • Customer Support Delay: Response times can sometimes be slow.
  • Mobile App Limitations: Not all features available on mobile app.

Further Reading

Before you commit to any software, ask yourself:

  • Does it align with my practice’s goals?
  • Can it enhance our service delivery?
  • Will it simplify administrative tasks and improve our efficiency?
  • What are other providers saying about their experiences with this tool?

We understand that this can feel overwhelming, which is why we have conducted in-depth reviews of the leading telehealth tools above:

  1. SimplePractice Review – Best EHR For Solo to Mid-Sized Mental Health Teams
  2. Symptom Media Review – Best Training To Diagnose Mental Disorder Signs and Symptoms
  3. Review – Best Online Booking System for Small to Mid-Sized Businesses

These reviews aim to provide a clear picture of what each software can offer, helping you determine which one might be the best fit for your practice.

Remember, every decision you make impacts your patients’ mental health and well-being. Your due diligence doesn’t just benefit your practice – it contributes to a healthier community.

So, take a moment, breathe, and know that you’re not alone in this process.

We invite you to explore our extensive reviews and make an informed decision that will empower your healthcare group practice. Your patients, team, and future self will thank you for it.

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